Catherine Joy Allen

Experienced and reliable Bartender and Barista with a strong background in restaurant service. Skilled in crafting a variety of drinks, managing orders efficiently, and delivering exceptional customer experiences. Comfortable in busy, high-volume settings with a focus on teamwork, cleanliness, and maintaining a welcoming atmosphere for all guests.

Experienced and approachable Supervisor and Host with a strong background in hospitality and customer service. Skilled in leading teams, managing shifts, and ensuring smooth daily operations while maintaining a welcoming and professional environment. Known for delivering high-quality guest experiences, resolving issues calmly and efficiently, and fostering team morale. Confident in handling busy environments, coordinating bookings or events, and supporting staff to provide seamless service. Passionate about people, service excellence, and creating positive, memorable experiences for every guest.

Experienced and adaptable team member in a high-volume quick service environment, delivering exceptional customer service across multiple areas. Responsibilities included taking and preparing orders, running food, maintaining clean and organized service areas, and supporting smooth daily operations. I have hands-on experience managing the drive-thru, ensuring fast, friendly, and accurate service, as well as coordinating and running delivery services for takeaway orders, ensuring they are prepared, packed, and dispatched correctly and on time. This role strengthened my skills in multitasking, teamwork, communication, and time management while upholding the vibrant and efficient service GYG is known for.

As a waitress, I am responsible for delivering outstanding customer service by welcoming guests, taking orders, serving food and beverages, and ensuring a pleasant dining experience. I maintain a professional and friendly attitude, work efficiently in a fast-paced environment, and uphold high standards of cleanliness and teamwork.

As a receptionist at a massage therapy clinic, I was responsible for creating a welcoming environment and ensuring smooth operations. My duties included:

• Greeting clients, checking them in, and providing information about services.
• Scheduling, confirming, and rescheduling appointments.
• Managing client records and intake forms while ensuring confidentiality.
• Handling phone calls, emails, and follow-up reminders.
• Processing payments and explaining pricing or packages.
• Keeping the reception area organized and stocked.
• Coordinating with therapists to ensure seamless client experiences.

As a junior party host, I was responsible for creating a fun, engaging, and safe atmosphere for children during parties. My duties included:

• Leading and organizing party games, activities, and entertainment.
• Ensuring the safety and well-being of all children throughout the event.
• Interacting with parents and guests to ensure a smooth experience.
• Assisting with food service and cake cutting.
• Managing setup, decorations, and cleanup after the party.

At the charcoal chicken shop, I was responsible for various tasks to ensure smooth operations and customer satisfaction. My duties included:

• Preparing and marinating chicken, as well as grilling it to perfection.
• Taking customer orders, handling payments, and providing excellent customer service.
• Maintaining a clean and organized workspace, following food safety guidelines.
• Assisting with food preparation, including sides and sauces.
• Ensuring a positive dining experience by interacting with customers and addressing any concerns.