Catherine Johnson
Toowoomba,QLD
Summary
Accomplished Medical Transcriptionist with a proven track record at Queensland X-Ray, enhancing medical record accuracy and expediting report turnaround. Mastered AMA compliance and physician collaboration, demonstrating exceptional proofreading and teamwork skills. Achieved significant improvements in document processing efficiency, supporting critical healthcare decisions with fast, accurate transcription services.
Overview
32
32
years of professional experience
Work History
Medical Transcriptionist
Queensland X-Ray
11.2001 - 03.2024
- Corrected grammar, spelling and syntax mistakes.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following AMA guidelines.
- Enhanced accuracy of medical records by transcribing detailed radiologist dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Worked cohesively with radiologists and other clinical staff to complete transcriptions.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Served as a reliable resource for new team members, offering guidance on best practices in medical transcription processes.
Customer Service Representative
Telstra Corporation
08.1992 - 01.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
No Degree -
St Ursula's College
Toowoomba, QLD1971
Skills
- Proofreading expertise
- Physician Collaboration
- AMA Compliance Understanding
- Teamwork orientation
- Anatomy and Physiology Knowledge
- Advanced Grammar Knowledge
- Medical billing and coding
- Medical office administration
- Medical Transcription
- Strategic Decision-Making
- Fast Typing Speed
- Medical terminology expert
Accomplishments
- Supervised team of medical typists across seven practices in Toowoomba.
Timeline
Medical Transcriptionist
Queensland X-Ray
11.2001 - 03.2024
Customer Service Representative
Telstra Corporation
08.1992 - 01.2021
No Degree -
St Ursula's College
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