Summary
Overview
Work History
Education
Skills
Certification
Languages
Nationality
Timeline
Generic
Catherine Khemika Phnegrasmy

Catherine Khemika Phnegrasmy

Thailand

Summary

Catherine is a seasoned customer service professional with over a decade of experience across multiple industries. With a strong work ethic, excellent communication skills, and a calm, professional presence, she excels in high-pressure, customer-facing roles. Her background in administration and HR has sharpened her organizational skills and attention to detail. After recently completing her Flight Attendant training with Aviation Australia, Catherine is well-prepared for the fast-paced aviation environment. Her upbeat personality, reliability, and commitment to safety and service make her a strong candidate for any cabin crew team

Overview

13
13
years of professional experience
1
1
Certification

Work History

Flight Attendant

Qantas Airways
10.2023 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Collaborated with flight crew to maximize smooth and safe flights.

Customer Service Representative

Swissport
04.2023 - 06.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Organized and detail-oriented with a strong work ethic.

Recruitment Consultant

Canberra Consulting
11.2021 - 04.2023
  • Developed effective recruiting strategies to identify and deliver qualified candidates for hiring consideration
  • Evaluated human resources trends and prepared comprehensive reports to assist senior managers in making strategic operational decisions
  • Conducted candidate screenings and pre-interviews for hiring consideration
  • Managed recruitment process including posting job vacancies, sourcing, interviewing, and extending offers
  • Maintained up-to-date knowledge of legal standards and guidelines, such as equal employment and worker disability protections
  • Completed job tasks with minimal supervision.

Sales Administrator

LJ Hooker Manuka
03.2020 - 09.2021
  • Conducted market research and competitor analysis to inform strategic decision-making
  • Developed and executed a comprehensive sales plan to achieve business objectives, including account acquisition, revenue growth, and profit margins
  • Prepared and presented proposals to effectively close sales deals using consultative sales techniques
  • Managed performance and compensation decisions to motivate and recognize employees
  • Cultivated customer relationships and leveraged consultative sales techniques to build trust and close deals
  • Directed and coordinated sales activities related to manufactured products, services, and real estate
  • Worked closely with sales personnel to address routine and advanced sales issues
  • Stayed up to date with market trends and customer preferences to better lead sales operations
  • Projected sales and identified less profitable areas through close monitoring of operations and review of operational records and reports.

Sales Administration Officer

Elders Real Estate
03.2019 - 03.2020
  • Responded to sales inquiries and provided support to sales staff to address questions from current and prospective customers
  • Processed orders through various channels, including online, phone, and email, to ensure swift deliveries
  • Prepared informational packets to keep the sales team up to date on new and updated product lines
  • Utilized clerical abilities to handle office tasks, such as preparing correspondence
  • Worked closely with the sales team to support routine sales activities and address advanced issues
  • Directed and coordinated sales activities related to manufactured products, services, and real estate
  • Followed up on incomplete or missing paperwork to ensure smooth sales deal closures.

Front Office Receptionist

Sawasdee Thai Massage
01.2016 - 03.2019
  • Maintained an organized and tidy reception area to create a pleasant atmosphere for visitors and employees
  • Answered incoming phone calls, screened them, and forwarded them to the appropriate employees
  • Sorted, opened, and routed incoming mail to the proper departments and staff members
  • Monitored office supply inventory levels and placed orders to replenish as needed
  • Provided basic and accurate information to callers and visitors in-person, over the phone, and via email
  • Answered questions about the organization and provided callers with relevant information, such as the company address and directions
  • Welcomed clients and visitors and directed them to the appropriate departments
  • Reviewed and updated information in the company's computer system
  • Scheduled appointments and events as needed.

Real Estate Administrative Assistant

02.2012 - 10.2014
  • Categorized leads based on clients' needs, property searches, and timelines
  • Coordinated and managed sales, purchase, lease, and land contracts using Palace and Console
  • Troubleshot office equipment and software issues to ensure staff productivity and task completion
  • Proofread business documents for spelling, grammar, and compliance with office policies
  • Skilfully routed incoming and outgoing mail to maintain an efficient office environment
  • Demonstrated good multitasking and research skills to handle day-to-day needs and special projects
  • Updated the office calendar with new meetings, events, and appointments to avoid scheduling conflicts
  • Fostered good working relationships with co-workers and management
  • Assisted team members and managers in maintaining productivity and meeting project milestones
  • Organized and coordinated showings and managed follow-up feedback.

Education

Bachelor of Commerce -

University of Canberra
Canberra, ACT

12 Certificate - undefined

Lake Tuggeranong College
Greenway, ACT

Skills

  • Account Management
  • Senior Leadership Support
  • Assign Boarding Passes
  • Hotel Accommodations
  • Transportation Information
  • Recruitment and Staffing
  • Dining and Amenity Recommendations
  • Organization Skills
  • Facility Safety
  • Systems Analysis
  • Crew Direction
  • Airline Operations

Certification

· First Aid Course

· Aviation Australia - Cabin Crew Certificate

· Certificate of Achievement in A behind the scenes look at the real estate Academy.

· of Real Estate

· Certificate of Achievement in Write like a pro – Academy of Real Estate

· Certificate of Achievement in Making your clients smile – Academy of Real Estate

· Certificate of Achievement in Time management – Academy of Real Estate

· Certificate of Achievement in Building Better Relationships – Academy of Real Estate

· Independent Property Group Quarterly Encouragement Award

Languages

Thai
Full Professional
English
Full Professional

Nationality

  • Australian
  • Thai


Timeline

Flight Attendant

Qantas Airways
10.2023 - Current

Customer Service Representative

Swissport
04.2023 - 06.2023

Recruitment Consultant

Canberra Consulting
11.2021 - 04.2023

Sales Administrator

LJ Hooker Manuka
03.2020 - 09.2021

Sales Administration Officer

Elders Real Estate
03.2019 - 03.2020

Front Office Receptionist

Sawasdee Thai Massage
01.2016 - 03.2019

Real Estate Administrative Assistant

02.2012 - 10.2014

12 Certificate - undefined

Lake Tuggeranong College

Bachelor of Commerce -

University of Canberra

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Catherine Khemika Phnegrasmy