Catherine Kiaki Diaz
Bell Park,Australia
Summary
Compassionate Enrolled Nurse equipped with comprehensive foundational knowledge from recent nursing education and practical training. Delivered high-quality patient care through effective monitoring of vital signs and meticulous care plan documentation. Committed to patient-centered care and teamwork, consistently maintaining high standards of patient safety while pursuing opportunities for growth within a supportive healthcare environment.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Mernda Junction Medical Centre
VIC, Australia
03.2023 - Current
- Scheduled patient appointments for consultations and clinic procedures to optimize clinic workflow
- Manage a busy reception desk
- Ensuring the continued and seamless flow of excellent customer service to our valued patient database
- Handling telephone enquiries and general administrative duties
- Managed incoming emails and faxes for efficient communication
- Processing payments and patient invoicing
- Conduct follow-up requests and reminder calls for visits
- Maintained accurate record management systems, including preparation of Medicare records, to ensure compliance and accessibility
- Proofreading, preparing and distributing medical correspondence
Pharmacy Assistant / Dispensary Technician
Your Discount Chemist
NSW, Australia
09.2022 - 02.2023
- Verifying patient prescriptions in accordance with Federal SAS-B and Authorised Prescriber documentation, and any relevant State approvals
- Dispensing of specialised medications in accordance with recommendations made by physicians
- Delivered exceptional customer experience by educating patients on safe and quality use of medicines
- Collaborated with pharmacists to streamline workflow within the dispensary
- Ensure compliance with all relevant statutes, regulations, and directives of the pharmacy guidelines
- Enabled high-quality healthcare service to enhance patient satisfaction
- Provided service, direction, and product knowledge while maintaining awareness of customers.
- Addressed customer complaints with care or escalated to manager as needed
- Assisting the nursing home department to prepare the medications for Webster pack
Marketing and Social Media Manager
Noun Branding Services LLC
Dubai, UAE
12.2021 - 06.2022
- Develop, implement, and manage tactical social media and marketing strategy required for the project
- Manage and oversee social media content and accounts
- Identified key performance indicators for social media effectiveness.
- Monitored SEO and user engagement, recommending content optimizations to enhance performance
- Produce high-quality, engaging, original content that can be used cross-platform
- Produced engaging, original content for cross-platform use to drive audience interaction
- Monitor SEO, user engagement and suggest content optimization
- Monitor trends in social media tools, applications, channels, design, and strategy.
- Dubai, UAE
Sales and Marketing Executive
Tri Star Middle East Industries LLC
Dubai, UAE
09.2017 - 11.2021
- Designing and implementing a strategic sales plan that expands and ensure the company's strong presence
- Designing and implementing a strategic sales plan that expands and ensures the company's strong presence
- Cultivated strong client relationships through exceptional customer service
- Monitored approved purchases to verify quality and cost efficiency.
- Evaluate the vendor's quotations to ensure that they are in line with the technical and commercial specifications required for the project.
- Sourced profitable suppliers to establish business partnerships and collaborations
- Process orders received. Liaise with operations and logistics to ensure all orders are delivered on schedule
- Coordinated logistics operations to ensure timely delivery of goods.
- Introduced the company profile and engaged with clients at trade shows and exhibits.
Admin Officer cum Receptionist
Drake and Scull International PJSC
Dubai, UAE
12.2016 - 08.2017
- Coordinated office activities and operations to ensure compliance with company policies
- Managed agendas for upper management to optimize scheduling and workflow
- Update appointment calendars and schedule meetings
- Write and distribute email, correspondence memos, letters, faxes and forms
- Submit timely reports and prepare presentations/proposals as assigned
- Wrote and distributed emails, memos, letters, faxes, and forms to facilitate communication
- Worked in Dubai, UAE
Project Management Office Associate
Accenture
Eastwood, Philippines
04.2016 - 10.2016
- Generates a predefined script as well as preparation of custom reports for project needs
- Improved the accuracy of budget forecasts
- Administered risks and issues to support project continuity
- Facilitated implementation of company standard project management methodology to standardize practices
- Supported MS Project work plan, and management support; keep track of plans, budget, quality standards, deliverables, and dependencies.
- Reported project metrics reporting and project finance management.
- Monitored project area relations and tracked improvement submissions for enhanced collaboration.
- Organized project resource management
- Worked in Eastwood, Philippines
Administrator
Diaz-Perez General Medicine Clinic
05.2015 - 11.2015
- Completed documentation of patient visits accurately and on time, ensuring compliance and continuity of care
- Ensures availability of treatment information by filing and retrieving patient records.
- Ensured availability of treatment information by efficiently filing and retrieving patient records, facilitating seamless access for providers.
- Maintained clinic inventory and equipment through proactive stock checks, timely procurement, and scheduled maintenance, supporting operational readiness
Education
Diploma of Nursing - Enrolled Nurse (Division 2) with General Registration
Institute of Health and Nursing Australia (IHNA)
Melbourne, AustraliaDiploma of Leadership and Management -
Greenwich Management College
Sydney, AustraliaBachelor of Science - Legal Management
New Era University
Quezon City, PhilippinesSkills
- Patient scheduling
- Electronic health records
- Clinical documentation
- Patient support
- Health safety compliance
- Attention to detail
- Effective communication
- Team collaboration
Placement Experience
- Enrolled Nurse, ACUTE - CARDIAC WARD & THEATRE, Warringal Private Hospital, Heidelberg, VIC, Australia
- Enrolled Nurse, SUB ACUTE - REHAB, North Eastern Rehabilitation Centre (NERC), Ivanhoe, VIC, Australia
- Enrolled Nurse, AGED CARE, ARCARE, South Morang, VIC, Australia
Timeline
Medical Receptionist
Mernda Junction Medical Centre
03.2023 - Current
Pharmacy Assistant / Dispensary Technician
Your Discount Chemist
09.2022 - 02.2023
Marketing and Social Media Manager
Noun Branding Services LLC
12.2021 - 06.2022
Sales and Marketing Executive
Tri Star Middle East Industries LLC
09.2017 - 11.2021
Admin Officer cum Receptionist
Drake and Scull International PJSC
12.2016 - 08.2017
Project Management Office Associate
Accenture
04.2016 - 10.2016
Administrator
Diaz-Perez General Medicine Clinic
05.2015 - 11.2015
Diploma of Nursing - Enrolled Nurse (Division 2) with General Registration
Institute of Health and Nursing Australia (IHNA)
Diploma of Leadership and Management -
Greenwich Management College
Bachelor of Science - Legal Management
New Era University