Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Cathleen Lock

Australind,WA

Summary

Positive, dynamic, and highly energetic employee with a strong commitment to self-development. Dedicated to making the best out of every situation and creating a constructive and positive workplace. Experienced in administration and providing unparalleled support to fellow employees. Ready to take on the next stage in my successful professional career.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administration

COUNTRY LANDSCAPING/COUNTRY WATER SOLUTIONS
03.2023 - Current
  • Answering phone with queries for pump and reticulation repairs and landscaping.
  • Scheduling for reticulation and pump repairs and landscaping, mowing and gardening.
  • Contacting clients to schedule or rescheduling of jobs.
  • Making job cards for all bookings and regular clients.
  • Contacting staff for any changes to schedule (emergency jobs).
  • Invoicing and following up on overdue accounts, applying debtors payments.
  • Entering and checking staff hours including payroll to bank file in Employment Hero.
  • Keeping HR files and client data base up to date.
  • Create purchase orders when required.
  • Processing creditor invoices and checking required stock has been entered on jobs for invoicing
  • Data entry and administration Adhoc duties using Jim2 software.

Hyundai Service Advisor

GEOGRAPHE FORD/VOLKSWAGON/HYUNDAI
11.2022 - 03.2023
  • Taking service books by phone and online (obtaining all relevant details to make an accurate booking for servicing)
  • Checking customers cars in and confirming correct information
  • Interpreting service reports
  • Invoicing & explaining any mechanical requirements to the customers
  • Taking payments by EFTPOS and cash
  • Administration adhoc duties

Service Operator

SERVICES AUSTRALIA
07.2022 - 11.2022
  • Answering customer enquiries, updating customers records.
  • Transfer to relevant section if required.
  • Troubleshooting MYGov/Onlines service issues.
  • Assisting with new claims for Disaster Payments.
  • Using specialised software and intranet to be able to obtain correct information to provide to customer with complex queries.

Administrative/General Assistant

PARADIGM CLEANING & PROFESSIONAL SERVICES
02.2020 - 07.2022
  • Answering Telephone, assisting clients with queries or forwarding to correct staff member
  • Processing Debtors and Creditors, following up on overdue accounts.
  • General office duties; filing, mail, bank feeds
  • Processing timesheets, payroll and bank reconciliation
  • Stock control & ordering, issuing staff with correct cleaning chemicals
  • Maintaining client, Project team and staff database.
  • Onboarding of staff, organising medical, Drug & Alcohol tests and inductions for different work sites
  • Scheduling of jobs and liaising with clients
  • Contacting staff with changes to sites and covering shifts
  • Assisting Operations manager.
  • Maintaining day to day operations of commercial laundry

Administrative / General Assistant

THINKWATER
05.2007 - 12.2019
  • Answering Telephone, assisting customers and directing to correct department
  • Processing of Debtors and Creditors
  • Following up on overdue accounts
  • General office duties; filing, mail, banking, balancing till, applying debtor payments.
  • Paying creditors, processing payroll and bank reconciliation
  • Using XERO, MYOB and BIZZ WIZZ, for Bunbury & Geraldton Shops

Skills

  • Business office administration
  • Office administration knowledge

Certification

  • Introduction and continuation in MYOB – Certificate
  • Certificate in commercial studies (Clerk/Typist)
  • Certificate in flame atomic absorption
  • Successfully completed3 modules of level one Tele Consulting Course (Effective communication, call sequence, conflict resolution)
  • Accreditation as a subject matter expert – technical support officer
  • C class driver’s License with reliable Transport

Timeline

Administration

COUNTRY LANDSCAPING/COUNTRY WATER SOLUTIONS
03.2023 - Current

Hyundai Service Advisor

GEOGRAPHE FORD/VOLKSWAGON/HYUNDAI
11.2022 - 03.2023

Service Operator

SERVICES AUSTRALIA
07.2022 - 11.2022

Administrative/General Assistant

PARADIGM CLEANING & PROFESSIONAL SERVICES
02.2020 - 07.2022

Administrative / General Assistant

THINKWATER
05.2007 - 12.2019
  • Introduction and continuation in MYOB – Certificate
  • Certificate in commercial studies (Clerk/Typist)
  • Certificate in flame atomic absorption
  • Successfully completed3 modules of level one Tele Consulting Course (Effective communication, call sequence, conflict resolution)
  • Accreditation as a subject matter expert – technical support officer
  • C class driver’s License with reliable Transport

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Cathleen Lock