Cathleen Mie Robinson
34 Bowditch St. Muirhead,Northern Territory
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Application Business Developer
VSHOW PT. LTD
Singapore, Select...
12.2022 - Current
- Researched and analyzed industry trends, competition and customer needs to develop effective marketing strategies.
- Managed a team of sales representatives in order to meet monthly goals and objectives.
- Developed and implemented strategic business plans to identify new markets, increase sales and maximize profits.
- Utilized creative problem solving techniques to resolve conflicts between clients or departments while maintaining positive relationships with all parties involved.
- Provided leadership by setting clear expectations for staff members while offering guidance and support when needed.
- Assessed operational performance using metrics and KPIs then proposed changes for improved efficiency and effectiveness.
Barista Shift Supervisor
McDonald
Darwin, Northern Territory
06.2016 - 12.2021
- Inspected coffee brewing equipment to ensure proper functioning.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Received payments from customers and returned correct change when necessary.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a polite and professional manner.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Provided support during peak hours by running drinks or helping out on the register.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Observed food safety and sanitation protocols to reduce germ spread.
Beauty Therapist
Elements Darwin
Darwin, Northern Territory
08.2018 - 08.2021
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Provided advice on beauty treatments such as facials, body wraps and massages.
- Organized appointments with clients and managed a busy schedule of bookings.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
- Ensured that all health and safety regulations are followed during treatments.
- Maintained accurate records of each client's treatment history including details of any allergies or medical conditions.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Scheduled appointments for customers using internal software system.
- Collected payment from customers and scheduled next appointments.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
- Assisted in maintaining stock levels of all beauty products used in the salon.
Administrative Assistant
Colliers International
Makati Metro Manila, Philippines
10.2011 - 08.2014
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
Help Desk Executive
Colliers International
Makati Metro Manila, Philippines
10.2008 - 12.2011
- Provided technical support to customers via phone, email, and remote access.
- Developed and implemented help desk policies and procedures.
- Coordinated with other departments to ensure customer satisfaction.
- Maintained records of tickets, resolutions, and customer interactions in database systems.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with industry standards related to data security and privacy regulations.
- Reviewed customer feedback surveys regularly and took corrective actions accordingly.
- Developed daily, weekly and monthly reports on help desk team's productivity.
Education
Diploma of Beauty Therapy
Charles Darwin University
Charles Darwin University12-2018
Bachelor of Science - Hotel And Restaurant Management
Iligan Medical Center College
Philippines03-2006
Bachelor of Science - Bachelor of Nursing(Part-time)
Charles Darwin University
Darwin, NTSkills
- Performance monitoring
- Training and mentoring
- Client management
- Customer Relationships
- Quality Control
- Customer service and support
- Appointment Scheduling
- Adaptability and Flexibility
- Attention to Detail
Timeline
Application Business Developer
VSHOW PT. LTD
12.2022 - Current
Beauty Therapist
Elements Darwin
08.2018 - 08.2021
Barista Shift Supervisor
McDonald
06.2016 - 12.2021
Administrative Assistant
Colliers International
10.2011 - 08.2014
Help Desk Executive
Colliers International
10.2008 - 12.2011
Diploma of Beauty Therapy
Charles Darwin University
Bachelor of Science - Hotel And Restaurant Management
Iligan Medical Center College
Bachelor of Science - Bachelor of Nursing(Part-time)
Charles Darwin University
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