Cathrine Fry
Redland Bay,Australia
Summary
I am currently seeking a new direction in my career after several years of full-time employment. I am particularly motivated by the opportunity to engage more closely with clients and collaborate with team members in a dynamic and people-focused environment. Living locally allows me to offer flexibility with work hours, and I bring a strong work ethic, a high level of professionalism, and a positive approach to any challenge.
Overview
38
38
years of professional experience
Work History
Swim Teacher and Operations Manager
Kiramal Pty Ltd / Daltrla Pty Ltd
10.2022 - 01.2025
- Established strong relationships with students, parents or guardians through open communication channels about their child's progress.
- Provided personalised feedback to swimmers, fostering a positive learning environment and promoting improvement.
- Enhanced swimmer safety by consistently monitoring pool activities and enforcing rules.
- Participated in professional development opportunities to stay current on the latest advancements in swim instruction techniques.
- Coordinated with other instructors to maintain a consistent curriculum across all Swim Teacher team members.
- Led group classes as well as private lessons, accommodating diverse learning styles and skill levels.
- Mentored and trained new swim instructors on best practices.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Set up and broke down equipment before and after classes.
- Utilised effective record-keeping system for tracking customer information.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new staff to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Management of all phone and email enquiries and correspondence with stakeholders.
- Processing of payments, generating invoices and providing customer receipts.
Chiropractic Assistant
Spine Tuning Chiropractic
10.2009 - 09.2022
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using software system and checked information for accuracy.
- Managed billing processes accurately and efficiently.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
Workforce Manager, Operations Manager, Group Leader, Senior Faults Consultant
Telstra Corporation
07.2000 - 07.2008
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Manager
Owner and Operator of Video 2000
06.1997 - 06.1998
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Organised successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
Level One Swimming Coach, Austswim Accredited Instructor, Life Saving Instructor
Australian Institute of Sport & Oliver Swim School
02.1990 - 03.1997
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Collaborated with other coaches to develop effective team training strategies and practice schedules.
- Implemented injury prevention measures by teaching proper warm-up techniques, stretching routines, and strength exercises.
Office Administration
Construction Contract Services
12.1990 - 01.1992
- Preparation of Court documentation.
- Developed and maintained filing and retrieval systems.
- Performed general office administration and management functions.
- Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Transcribed legal documents and phone conversations.
Bank Teller
Commonwealth Bank of Australia
01.1987 - 11.1990
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Higher School Certificate -
Trinity Senior High School
WAGGA WAGGA, NSW01.1986
Skills
- Experienced with multiple computer operating system including Microsoft Office – Word, Excel, Power Point and Quick Books accounting software (data entry)
- Effective time management skills and ability to work to a schedule / deadline
- Skilled at managing multiple tasks in dynamic environments
- Experienced in handling sensitive information discreetly
- Staff induction and on going training
- Cash receipt and processing of monies
- Efficient management of policy and procedure manuals
- Strong written and verbal communication skills
- Ability to establish rapport with clients and customers
- Strong communicator and high conflict resolution skills
Hobbies and Interests
AFL involvement (Secretary of local AFL Junior Club and Stats for Senior Club), Scrapbooking / Card making, Entertaining, Water sports, Cooking
Professional Qualities
Honest, dedicated, self motivated, pressure performer, punctual, dependable, solid work ethic, team player, excellent oral and written communicative skills.
Timeline
Swim Teacher and Operations Manager
Kiramal Pty Ltd / Daltrla Pty Ltd
10.2022 - 01.2025
Chiropractic Assistant
Spine Tuning Chiropractic
10.2009 - 09.2022
Workforce Manager, Operations Manager, Group Leader, Senior Faults Consultant
Telstra Corporation
07.2000 - 07.2008
Manager
Owner and Operator of Video 2000
06.1997 - 06.1998
Office Administration
Construction Contract Services
12.1990 - 01.1992
Level One Swimming Coach, Austswim Accredited Instructor, Life Saving Instructor
Australian Institute of Sport & Oliver Swim School
02.1990 - 03.1997
Bank Teller
Commonwealth Bank of Australia
01.1987 - 11.1990
Higher School Certificate -
Trinity Senior High School
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