Cathryn-Grace Neville
Moffatt Beach,QLD
Summary
I have just returned from two years of living and working abroad in the United Kingdom, and am now seeking a new team that I could offer the skills and experience that I have attained from my many years of customer service.
I am a dedicated employee with a strong history of recognition for good performance.
Overview
4
4
years of professional experience
Work History
Retail Supervisor
Magic Memories
03.2023 - 11.2023
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Engaged team members in daily operations through open communication and upbeat team meetings.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Bartender
Ku Group Soho
02.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Sales Assistant
Shoes & Sox
07.2020 - 11.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Customer Service Officer
Department Of Human Services
09.2019 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about services & potential issues.
- Completed data entry to record call notes, suggestions and questions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Education
Queensland Certificate of Education -
Highlands Christian College
Toowoomba, QLD11.2017
Skills
- Employee Motivation
- Store Organization
- Task Delegation
- Store Maintenance
- Customer Service Management
- Interpersonal skills
- Sales Leadership
- Problem-solving abilities
- Staff training and development
Timeline
Retail Supervisor
Magic Memories
03.2023 - 11.2023
Bartender
Ku Group Soho
02.2022 - 01.2023
Sales Assistant
Shoes & Sox
07.2020 - 11.2021
Customer Service Officer
Department Of Human Services
09.2019 - 07.2020
Queensland Certificate of Education -
Highlands Christian College
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