Cathryn Makings

• Supervised a team of 10 employees, delegating tasks as needed to ensure successful outcomes.
• Reviewed budgets regularly, adjusting resources as needed based on changing conditions.
• Facilitated interdepartmental collaboration efforts through regular meetings.
• Supported objectives and timelines, managing team members to meet project tasks and expectations.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Evaluated needs of community services and delegated tasks to optimize overall production.
• Provided administrative support to administrative staff, including typing letters and reports; preparing mailings; photocopying; collating; and scanning documents.
• Created invoices and processed payments using council's documentation, forwarding them to the Finance department.
• Performed data entry tasks into Council based Magiq
• Compiled daily activity logs and updated records with pertinent information on a regular basis.
• Answered incoming calls promptly and professionally; provided callers with accurate information, or directed them to appropriate area and personnel when necessary.
• Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
• Monitored email account regularly and responded appropriately within established timeframes.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Provided secretarial and office management support while building cooperative working relationships.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Maintained positive working relationship with fellow staff and management.
• Offered reception coverage to relieve staff during absences or breaks.

• Managed budgets for council operational core services and monitored progress against goals.
• Maintained organizational standards of performance, quality, and safety compliance.
• Provided leadership and direction to team members to ensure successful completion of projects on time and within budget.
• Collaborated with other managers across the council communities to develop strategies that support overall council objectives.
• Oversaw inventory management activities including ordering supplies as needed.
• Planned and coordinated logistics for community events
• Conducted regular audits of employee performance and provided feedback on areas of improvement.
• Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
• Ensured compliance with relevant laws, regulations, industry standards. Related to the operation of the business.
• Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
• Prepared reports summarizing operational results against established goals and objectives.
• Scheduled meetings between internal teams and external stakeholders when necessary.
• Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
• Established and maintained positive working relationships with community stakeholders, acting as the WARC representative at meetings and events.
• Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
• Integrated technology to increase efficiency and real-time accountability of operational tasks.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Guided team members on understanding and meeting changing council needs and expectations.
• Built strong operational teams to meet process and production demands.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Enforced council rules for safety and operations.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Responded to information requests from executive management, providing specific documentation.
• Supported accident investigations and prepared related paperwork.
• Resolved challenges associated with lack of telecommunications when needed.
• Measured and reviewed performance via KPIs and metrics.
• Used excellent verbal skills to engage stakeholders in conversation and effectively determine needs and requirements of the Minjilang communty.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various council programs.
• Formed and sustained strategic relationships with external stakeholders

• Directed council's administrative activities ensuring smooth workflow.
• Supervised a team of administrative assistants in their daily tasks.
• Provided guidance to junior staff on how to perform duties effectively.
• Maintained records of employee attendance, leave requests, reimbursements.
• Processed invoices related to purchases made by the council.
• Responded promptly to customer inquiries via telephone or email.
• Monitored inventory levels of office supplies and placed orders when necessary.
• Handled confidential information in an appropriate manner according to company policy.
• Performed general clerical work such as photocopying, scanning documents.
• Provided support during special events organized by the council or external stakeholders.
• Delivered exceptional customer service through direct communication with community people and team members.
• Hired, trained, and mentored new staff members to maximize productivity.
• Managed calendars to ensure efficient use of time; scheduled appointments as needed.
• Processed invoices and payments.
• Greeted visitors warmly upon arrival at office reception area.
• Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate area and personnel when necessary.
• Ensured compliance with all West Arnhem Regional Council policies and procedures relating to administrative operations.
• Monitored email account regularly and responded appropriately within established timeframes.
• Directed and oversaw office personnel activities.
• Assisted with set up for social events and food deliveries.
• Reserved and managed meeting room availability.

Barlmark Supermarket

• Processed invoices for payment using accounting software applications.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Maintained accurate department and customer records.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Performed daily opening and closing procedures to ensure the accuracy of money sorting operations.
• Ensured that all paperwork related to transactions was properly filled out and submitted in a timely manner.
• Operated machines used for counting, sorting and wrapping coins or bills efficiently.
• Stored money securely in accordance with company guidelines while ensuring total accountability of funds.
• Compiled reports detailing financial information such as deposit totals or account balances.
• Maintaining accurate and up-to-date records of staff attendance and absences.
• Maintained positive working relationship with fellow staff and management.

Community Development Program

• Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
• Monitored clients' progress after placement to ensure successful integration into their new roles.
• Assisted clients in developing realistic career objectives based on their qualifications, experience and personal goals.
• Created detailed reports tracking client progress from initial contact through placement or closure.
• Developed relationships with potential employers to increase job placement opportunities for clients.
• Placed individuals in jobs based on skills, abilities and interests.
• Regular visits to homelands to speak with participants who did not have the availability to attend the CDP office.

Money Management

• Assisted Maningrida local community with banking, financial, loan defaults, and taxation problems.
• Assisted in obtaining birth certificates, Medicare cards, and new bank accounts.

• Assisted with the preparation of clients' court appearances.
• Updated attorney calendars with court dates, filing deadlines, and other important events.
• Maintained client files by organizing paperwork into appropriate categories.
• Performed data entry of confidential client information into a computer database system.
• Responded to client calls and inquiries to deliver applicable information.

• Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
• Assisted with incoming telephone calls by providing information, transferring calls or taking messages as needed.
• Provided administrative support to other departments including filing, photocopying, faxing and scanning documents.
• Coordinated catering needs for meetings such as ordering meals, beverages.
• Scheduled appointments for clients using online calendar system.
• Processed incoming mail on a daily basis by sorting, distributing or forwarding it as necessary.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Managed Court-appointed Financial Guardianship Clients by creating yearly budgets within their yearly income. Needing to stick to these individual budgets by following the receivable and payable processes to ensure accurate reporting of financial transactions for the individual clients.
• I had a caseload of 45 clients, whom I treated with respect, but I also needed to be firm with them when they requested additional funds that may not be included in their budget.
• Provided guidance on budgeting decisions.
• Negotiated terms of financing arrangements with external partners, such as Centrelink, to repay any default payment monies.

• Identified customer needs and recommended products accordingly.
• Provided accurate information regarding product features, pricing and availability.
• Assisted customers with placing orders over the phone or online.
• Built strong relationships with customers through excellent service delivery.
• Resolved customer complaints in a timely manner to ensure satisfaction.
• Participated in regular training sessions on sales techniques and best practices.
• Contributed ideas for improving customer service processes and procedures.
• Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
• Built trust and loyalty by maintaining professionalism while persuading customers.
• Applied good listening skills to determine customer preferences and financial limits.
• Investigated customer complaints to identify root causes and develop corrective actions.
• Provided customers with timely updates on their complaint status.
• Compiled detailed reports of all customer complaints and resolutions.
• Collaborated with other departments to ensure prompt resolution of customer issues.
• Monitored compliance with legal regulations related to consumer protection laws.
• Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

• Answered customer inquiries regarding directory assistance information, such as business and residential listings.
• Provided accurate and up-to-date information to customers in a timely manner.
• Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Adhered to company policies and procedures while providing excellent customer service at all times.
• Demonstrated ability to work independently with minimal supervision in a fast paced environment.
• Filled out and submitted correction, incident and emergency forms.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Handled typing and data entry duties to correct and update electronic telephone directories.
• Offered special assistance to persons unable to dial or in emergency situations.
• Responded to incoming calls from customers seeking OOO emergency information.
• Often stepping into higher positions of Team Leader, leading team meetings, and performing regular one-on-one meetings discussing individual statistics, and mentoring them to be the best they can.