Cathryn Jane Keane

• Communicated effectively with owners, residents, and on-site associates with 50 or more emails per day.
• Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
• Administered operations to handle needs of more than 800 Landlords for 24 Hotels around Australia.
• Processed rent payments monthly.
• Maintained original leases and renewal documents in digital and hardcopy format for Hotels.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

• Report to CEO, COO on the adjusted offered rates considering various factors like seasonality or special events including the competitor rates.

• Coordinate with OTA's for support as needed, manage reviews.

• Utilise Rate Matrix for comparison with the competitor's pricing, promotions and marketing strategies.

• Ensure to properly manage room inventory in coordination with the OSM.

• Identify potential areas for improvements based on the historical data, current trends and future projections.

• Daily reviews of OTA's especially the Check in/out movements

• Ensure to carefully review rates across different distribution channels.

• Established and upheld high standards, promoting great customer service and assistance to guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Oversaw day-to-day operations 80-room hotel with staff of 10 employees.

• Managed efficient cash register operations.
• Fielded customer questions to share information about products, availability, and pricing.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Assisted customers with design ideas and colour coordination.

• Created technical plans and 3D images to present design concepts to clients.
• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Estimated pricing for kitchen and bathrooms designs and installation.
• Assisted clients with choosing and colour coordination of flooring, tiling, splashbacks, cabinetry and bench tops.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Provided exceptional service and assistance to guests upon check-in.
• Oversaw day-to-day operations 70-room hotel with staff and up to 8 employees.
• Supervised team of front desk agents and helped to resolve issues arising during shifts.
• Managed housekeeping and maintenance.