Cathy Anderson

• Ensure all company policies and procedures are adhered to
• Assist and promote a Health and Safety culture within the business.
• Address customer inquiries promptly and professionally and ensure customer satisfaction.
• Monitor general accounting practices, budgeting, developing internal accounting controls.
• Managing and assisting in general accounting tasks including reporting - Reconciliations, Sales, Debtors, Credit

• Managing Office, Administration and Processes.
• General office and customer service duties
• Liaise with clients/customers.
• Assisting the receptionist when required and alternating duties during lunch breaks.

• Monitoring vehicle arrivals, progression throughout the repair process and updating the customer accordingly and updating the production board accordingly.
• Managing Bookings
• Monitoring Quote Requests, authorities/portals. Assisting customers with the Insurance process.
• Invoicing Customers.
• Payroll
• All Creditor statements are accurate and uploaded for payments

Debtors –
- All Accounts are up to date
- Debtors are paid on time and followed up on
- Account Forms, Credit applications and checks etc.
- Ensuring Reconciliations are up to date
• Ad-Hoc Duties
• Assist in employee recruitment, training, performance evaluation, promotion and
termination activities.

• Personal assistant to the General Manager, handling personal and work-related tasks.
• Act as the General Manager's second-in-command during his travels.
• Manage accounts payable and receivable functions, including debt collection, debtor administration, and processing new applications.
• Handle cash book and EFT payments, bank reconciliations, company credit cards, and end-of-month reconciliations.
• Oversee company mobile phones, laptops, and vehicles, including registers, servicing, repairs, and associated costs.
• Manage overseas orders and payments, complete order costings, and ensure accurate pricing for spare parts.
• Record and allocate labour hours for warehouse staff, update WIP spreadsheets, and manage monthly WIP costs.
• Update bill of materials and calculate manufacturing costs for stock items.
• Maintain electronic and hard copy files for truck builds and service work.
• Create job numbers for truck builds and service work.
• Enter sales purchase orders, create packing slips and delivery dockets, and invoice sales orders. Enter purchasing invoices.
• Manage weekly payroll, leave applications, and employee files and records. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Assist with staff recruitment, job advertisements, interviews, inductions, and onboarding.
• Book local and overseas travel, accommodation, rental cars, and create travel itineraries.
• Manage monthly and annual budgets and maintain cash flow reports.
• Complete sales tenders, quotations, and truck manuals.
• Organize truck freight, registrations, engineering, and pre-delivery bookings. Organize staff events, exhibitions, and trade shows.
• Manage social media platforms, including Facebook, Instagram, and LinkedIn. Manage websites and create marketing content.
• Schedule and manage monthly toolbox meetings, including minute-taking and task follow-ups.
• Serve as an OH&S committee member and manage routine meetings.
• Manage staff amenities, uniforms, office supplies, and assist with IT requirements. Maintain first aid supplies, incident reports, and organize first aid training.
• Serve as the frontline for incoming phone calls and visitors. Monitor staff emails during absences.
• Assist the Purchasing Department with purchase orders and annual stocktakes. Assist the Sales Department with processing spare parts orders, truck sales inquiries, and service bookings.

As the Housing Manager at Marram Community Trust, I was responsible for the day-to-day management of a portfolio of Holiday Homes in the popular ski resort town of Ohakune.

Key Responsibilities:

• Manage reservations and general customer enquiries.
• Point of contact for guests during their stay.
• Inspect properties and provide an inspection report back to owners.
• Manage emergency and preventative repairs and maintenance on properties, liaising with tradesmen, and arranging payment for works done.

At PeppaTree Design & Print, I performed a diverse role supporting designers, providing customer service, and general office administration and management.

Key Responsibilities:

• General office administrative duties, including inventory management and monitoring and ordering office stock.
• Customer service, supporting both instore and phone-based enquiries.
• Supplying customers with job quotations and following up any quotation enquiries.
• Providing administrative support to all colleagues.
• Managing internet café and copy shop.
• Assisting Graphic Designers with design and production work, including printing of design work etc.
• Updating, processing and filing of all documents.

As Office Manager at Camelspace Stair & Scaf Ltd I managed various office duties and processes.

Key Responsibilities:

• Document management, drafting correspondence and creating and managing filing systems.
• Manage reception, handling incoming and outgoing calls and any walk-in customers or deliveries.
• Arrange and communicate all travel and accommodation arrangements for company directors.
• Management, processing accounts payable and receivable.
• Data entry of invoices and job sheets.
• Stock control for office supplies, ordering and distributing supplies where required.
• Opening, logging record of and distributing all office mail.
• Responsible for petty cash, including maintaining a logbook.
• Banking daily.
• Responsible for processing weekly payroll for all employees.
• Planning and hosting marketing events.
• Assist with loading and offloading trucks using a forklift

At Natal Video I was the first point of contact for all customers and provided support to all company
employees.

Key Responsibilities:

• Responsible for all primary office administrative functions and processes,
• Customer service, answering all incoming calls and greeting customers.
• Assistant to Sales Director, General Manager, Sales Engineers, Project Engineers, Hiring Manager and Admin Manager.
• Internal sales, including selling Panasonic consumer goods i.e., digital cameras, video cameras, accessories, TVs etc.
• Responsible for petty cash, including maintaining a logbook, and banking.
• Assist with payroll and invoicing.
• Organising team events and staff functions.

Jabulani is a local manufacturer of unique hand-made greeting cards and gift accessories, as Personal
Assistant I reported directly to the Company Director.

Key Responsibilities:

• Report to the Director daily to plan and update her on duties assigned.
• Setting up and co-ordinating meeting and conferences with customers and suppliers, providing meeting agendas and minutes.
• Promoting and selling company products.
• Marketing to existing customers and cold calling prospective customers.
• Travel to cities across South Africa to assist with establishing and opening new offices.
• Assist with recruiting, training, and motivating sales team.

As Lodge Manager I was responsible for ensuring all aspects of the lodge ran smoothly and effectively.

Key Responsibilities:

• Responsible for general administrative duties.
• Guest relations, including confirming or cancelling lodge reservations.
• Responding to requests or enquiries received via email or fax.
• Assisting lodge guests with requests or emergencies.
• Checking guests in and out, processing payments for accommodation and miscellaneous charges.
• Staff relations and training of new staff.
• Stock control, ensuring food and general supplies were always of sufficient levels, ordering and arranging delivery of stock where required.
• Airport transfers for arriving and departing guests.
• Assisting kitchen staff with food preparation and cooking.
• Laundry control and housekeeping supervision.

As Sales Secretary I was responsible for the secretarial tasks for the Sales Manager and team of 10 Sales Representatives.

Key Responsibilities:

• General typing and filing of documents produced by the sales team.
• Preparing quotations and emailing these out to customers.
• Compiling and distributing tender documentation.
• Entering customer sales orders into systems.
• Maintaining Sales Manger's diary, planning and scheduling meetings, taking minutes and
  distributing them to attendees after meetings.
• Preparing and distributing daily sales reports on behalf of the Sales Manager.
• Running personal errands for the Sales Manager.
• Switchboard cover, answering and routing incoming calls.
• Organising team events and staff functions.