Summary
Overview
Work History
Skills
References
References
Timeline
Generic

Cathryn Byrne

Bittern,VIC

Summary

Reliable medical office professional offering many years of experience working in busy settings with high patient volumes, skilled at facilitating patient appointments, providing top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

EpicHealth
Langwarrin, VIC
09.2023 - Current
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Compiled and coded patient information or data in appropriate computer system.
  • Answered phones promptly and directed calls appropriately.
  • Communicated with patients with compassion while keeping medical information private.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Ordered and maintained supply inventory for medical office.
  • Facilitated the appropriate transfer of Medical records to clinics and insurers

Medical Receptionist

Hastings Family Clinic
Hastings, VIC
01.2022 - 07.2023
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled and confirmed patient appointments and consultations.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered office supplies as needed to maintain inventory levels.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Skills

  • Medical office administration
  • Billing support
  • Letter preparation
  • Payment collection
  • Appointment scheduling
  • Patient registration
  • Appointment setting
  • Mail management
  • Office administration
  • Telephone etiquette
  • Patient callbacks
  • Proficient in Best Practice
  • Medical billing and coding
  • Appointment management
  • Patient reception management
  • Records management
  • Workcover/TAC claims
  • Petty cash management
  • Referral verification
  • Typing and filing
  • Patient relations
  • Front desk operations
  • Patient scheduling
  • Medical billing

References

  • Natalie Zanders Practice manager 0401 734 351
  • Emma Van Reed Friend 0420 220 092

References

References available upon request.

Timeline

Medical Receptionist

EpicHealth
09.2023 - Current

Medical Receptionist

Hastings Family Clinic
01.2022 - 07.2023

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Cathryn Byrne