Catherine Flynn

Operate a small online E-commerce store

• Manage inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
• Efficiently fulfilled customer orders, maintaining high levels of satisfaction.
• Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
• Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
• Managed business administration and accounting functions to handle financial needs.
• Managed purchasing, sales, marketing and customer account operations efficiently.

My husband and I declared ourselves self-funded retirees and enjoyed a period of travel around Australia on our motor yacht, while navigating the border allowances within COVID-19 restrictions.

I held varying management level positions over the course of 11 years with Barrier Reef Linen, including Plant Manager, Operations Manager and Accounts Manager in respect of the company requirements.

• Managed all aspects of Human Resources for a team of 40 employees, including recruitment, training, and performance management.
• Implemented Workplace Health & Safety procedures, ensuring compliance and a safe working environment.
• Managed and negotiated customer contracts, maximizing profitability.
• Conducted training in operations and staffing, ensuring staff were equipped with necessary skills.
• Held regular staff meetings to communicate goals and objectives.
• Met KPIs, budget targets, and other performance metrics.
• Managed payroll, invoicing, reconciliation, BAS, and superannuation.
• Maximized staff productivity through effective management strategies.
• Built exceptional customer relationships, fostering loyalty and repeat business.
• Managed RFID inventory systems, ensuring accurate tracking and management of stock.
• Enhanced operational efficiency by streamlining processes and implementing new strategies.
• Maintained high standards of service delivery, ensuring consistent performance across all accounts managed.
• Negotiated contracts with clients, ensuring mutually beneficial terms while maximizing profitability for the company.
• Maintained employee experience, morale and job satisfaction with positive reinforcement and on-the-job coaching.

Pick and pack linen orders as per customer requirements and prepare for delivery drivers.

• Set and schedule operational sheet for driver delivery
• Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
• Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
• Increased linen longevity with proper handling, folding, and storage procedures.
• Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
• Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
• Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Responsibilities include:

• Managing and supervising bar staff, including training, and roster scheduling
• Ensuring compliance with all health and safety regulations
• Maintaining inventory levels and ordering supplies as needed
• Developing and implementing promotional strategies to increase sales
• Handling customer inquiries and resolving any issues that may arise
• Monitoring the performance of the bar and making recommendations for improvement
• Collaborating with the kitchen staff to ensure a seamless flow of service
• Maintaining cleanliness and organization of the bar area
• Reduced waste and costs by optimizing inventory management and beverage ordering processes.
• Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
• Improved team morale by providing ongoing support, training, and opportunities for professional growth.
• Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
• Completed bar opening and closing procedures.
• Checked ID cards and verified bar guests were of legal age.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.

• Worked full-time as part of a small set-up team for the stadium, preparing facility for sporting events, corporate functions.
• Working effectively as part of a team.
• Supervise Food & Beverage teams during sporting events to ensure that all corporate suite guests were met with a high standard of expectation from the suite stewards.
• Enhanced guest satisfaction by addressing and resolving issues promptly and efficiently.

General Duties associated with working behind a bar and providing table service of meals.

Processing CTP (Compulsory Third Party) Motor Vehicle Claims