Cathy Graham

Cosmetics Counter Manager

Lancôme/ Myer

07.1997 - 09.2024

Managed team of Number associates in cosmetics department to achieve and maintain highest standards of customer service.
Maintained accurate inventory and sales records for department with average of Number transactions per Timeframe.
Collaborated with human resources team to provide full coverage for department and create equitable schedules for Job titles.
Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
Trained Job titles in sales techniques and product line to improve recommendations and increase upselling for department.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Educated staff on strategies for handling difficult customers and challenging situations.
Mentored new sales associates to contribute to store's positive culture.
Submitted reports to senior management to aid in business decision-making and planning.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by Number%.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Trained newly hired Job titles in upselling techniques, Skill and Skill, bolstering job expertise within Timeframe.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Skill talents.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Recruited, managed and motivate 3-8 team members to give every guest positive and memorable experiences.