Cathy Hartley
Rockingham,WA
Summary
Current university student pursuing flexible part-time employment with weekends and evening shift options. I am a customer-focused individual with a background in customer service roles. I provide support while maintaining high levels of customer satisfaction. Strengths include exceptional communication, team player, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Electrical Engineering Intern
Monadelphous
Victoria Park , WA
06.2024 - 07.2024
- Maintained accurate records of all engineering activities performed.
- Prepared cost estimates for materials needed for upcoming projects.
- Reviewed blueprints, schematics and other technical documents related to assigned tasks.
- Communicate field discrepancies with clients.
Cashier
Foo Lok
Rockingham, WA
12.2022 - 06.2024
- Resolved customer complaints professionally.
- Operated cash register efficiently and accurately, and processed payments by cash, credit card or gift card.
Barista/Duty Manager
Coffee Club
Rockingham, WA
12.2019 - 02.2024
- Created promotional displays for advertising special events or promotions at the cafe.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated and managed cash registers to process customer payments.
- Prepared and served coffee, iced drinks and teas.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Education
Bachelor of Engineering And Bachelor of Commerce - Electrical Engineering And Finance
The University of Western Australia
Crawley11-2027
Skills
- Customer Service
- Inventory Management
- Time Management
- Cash Handling
- Loyalty Program Promotion
- Cash Drawer Balancing
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Native/ Bilingual
Certification
- Business cert III (issued Nov 2021)
Availabilities
- Wednesday, Thursday, Weekends, and most evenings.
Timeline
Electrical Engineering Intern
Monadelphous
06.2024 - 07.2024
Cashier
Foo Lok
12.2022 - 06.2024
Barista/Duty Manager
Coffee Club
12.2019 - 02.2024
Bachelor of Engineering And Bachelor of Commerce - Electrical Engineering And Finance
The University of Western Australia
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