Cathy Jones
Brisbane,QLD
Summary
With a proven track record at Pathology Qld of 28 years I excel in patient care and laboratory assistance, blending empathy with technical proficiency. I've significantly enhanced patient experience and streamlined specimen processing, demonstrating exceptional communication skills and a commitment to maintaining confidentiality and high safety standards. My role also involved key administrative duties, contributing to a more efficient clinical environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
I am a passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clinical Assistant/Phlebotomy
Pathology QLD / QLD Health Metro North
02.1996 - Current
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted patients with basic care needs.
- Patient appointments by telephone and in-person.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Equipped patients with assistance required for basic care.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
Skills
- Specimens collection and processing
- Infection control procedures
- Document filing
- Laboratory assistance
- Medical terminology proficiency
- Venipuncture
- Procedure preparations
- Verbal and written communication
- Patient confidentiality
- Patient-focused care
- Medical office administration
- Computer skills
- Phlebotomy
- Check-in coordination
- Quick problem solver
- Clinical and administrative support
- Adaptable
- Compassionate caregiver
- Medical terminology knowledge
- Maintaining confidentiality
- Simple dressings
- Compassionate
- Venipuncture and phlebotomy
- Pipetting
- Medical terminologies
Certification
Cert III
Cert IV Pathology Specimen Collection
Timeline
Clinical Assistant/Phlebotomy
Pathology QLD / QLD Health Metro North
02.1996 - Current
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