Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cathy Kwong

Melbourne,VIC

Summary

Enterprising Customer Sales Representative with more than 20 months of experience. Successful at selling consumer goods to wide range of customers while negotiating favorable prices. Committed to long-term client and vendor relationships.


Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.


Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing.


Overview

9
9
years of professional experience

Work History

Customer Sales Assistant

M-Mart
01.2021 - 09.2022

• Assisted customers with inquiries, product locations, and concerns, ensuring exceptional service.


• Operated cash registers, processed transactions, and handled returns efficiently.


• Maintained store cleanliness and organization, restocked shelves, and monitored inventory.


• Collaborated with team members to ensure a smooth shopping experience.


• Followed company policies to maintain a safe and positive work environment.

Volunteer

East Grampians Health Service
12.2019 - 06.2020

• Assisted healthcare professionals with patient care and administrative tasks.


• Provided support and companionship to patients, enhancing their hospital experience.


• Helped maintain a clean and organized environment in various hospital departments.


• Participated in community health events and hospital outreach programs.


• Gained hands-on experience in basic medical procedures and patient interaction.


Volunteer

Tung Wah Hospital Group, Hong Kong
02.2014 - 08.2017

• Volunteered at a hospital from primary school.


• Assisted with patient check-ins and non-clinical tasks.


• Engaged with patients and helped with events.


• Participated in training sessions.


• Contributed to maintaining a clean environment.


Education

Bachelor Engineering (Civil And Infrastructure) - Civil Engineering

RMIT University
Melbourne, VIC
12.2028

High School Diploma -

Marian College
Ararat, VIC
11.2023

Skills

Native speaker of English, Mandarin Chinese, Cantonese, able to serve customer from different backgrounds

Independent driver, willing to travel to different work locations


Advanced expertise in Microsoft Office, including Excel, Word, and PowerPoint


Exceptional customer service skills, ensuring a high level of client satisfaction


Strong teamwork and collaboration abilities, fostering a cooperative work environment

Proficient in Adobe Illustrator, with a keen eye for design and detail

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Timeline

Customer Sales Assistant

M-Mart
01.2021 - 09.2022

Volunteer

East Grampians Health Service
12.2019 - 06.2020

Volunteer

Tung Wah Hospital Group, Hong Kong
02.2014 - 08.2017

Bachelor Engineering (Civil And Infrastructure) - Civil Engineering

RMIT University

High School Diploma -

Marian College
Cathy Kwong