Overview
Work History
Education
Skills
Training
References
Timeline
Generic

Cathy MacArthur

Ocean Grove,VIC

Overview

17
17
years of professional experience

Work History

APS6 Team Leader, Operations

National Disability Insurance Agency
06.2023 - Current
  • Working within tight deadlines to achieve critical business outcomes
  • Responsible for training staff to follow legislation and delegation processes
  • Lead a team with diverse skills and initiate training
  • Identify complex issues and resolve with stakeholder engagement
  • Provide the leadership and executive team with accurate reporting
  • Provide leadership and guidance

Acting EL1 Assistant Director, Operations

National Disability Insurance Agency
06.2024 - 09.2024
  • Managing competing priorities and working within tight deadlines
  • Develop relationships with stakeholders to source guest speakers for the AD Professional Development sessions
  • Provide advice to the Executive team of HR delegations and policy frameworks
  • Identifying risks and monitoring and resolving issues
  • Provide accurate reporting to the Executive team
  • Strategic planning for branch communication and providing accurate and up to date information

APS5 Program Support Officer, Operations

National Disability Insurance Agency
11.2022 - 06.2023
  • Building internal and external stakeholder relationships
  • Initiate processes relating to recruitment for CSN branch
  • Strong knowledge of eRecruit and Essentials and internal programs
  • Attending meetings with leadership to identify the recruitment needs for the CSN branch
  • Set up interview panels, identifying staff with the Source panel members for recruitment panels
  • Providing recruitment advice to the Executive team

APS4 Project Officer, Operations

National Disability Insurance Agency
12.2019 - 11.2022
  • Strong knowledge of procurement processes to process tax invoices
  • Monthly reconciliation and accrual of purchase orders
  • Completing recruitment tasks to fill vacant roles
  • Consulting with internal and external stakeholders
  • Completion of internal forms to create candidate offers
  • Strong knowledge of recruitment activities

APS3 Business Support Officer

National Disability Insurance Agency
07.2019 - 12.2019
  • Completion of internal forms to evaluate accessibility requirements for the CSN pathway
  • Upload documents to NDIA database
  • Complete & update interactions identifying the outcome of suitability of applicants
  • Daily monitoring of team mailbox
  • Knowledge of the NDIA database

Director

In2Memorabilia
11.2017 - 07.2019
  • Working with my husband to establish a new retail store
  • Setting up processes
  • Ordering and monitoring stock levels
  • Building stakeholder relationships
  • Coaching and training staff

Office Services Coordinator / Personal Assistant to the General Manager

The Australian Psychological Society
10.2009 - 11.2017
  • Leading and coaching a team with diverse experience and backgrounds
  • Training and coaching with internal processes
  • Planning and coordinating internal and external functions
  • Accurate reporting to the Executive team
  • Preparation of Agendas and Minutes for internal meetings
  • Monitoring dual Executive diaries

Office Manager & Personal Assistant

CareSuper
11.2007 - 10.2009
  • Personal Assistant tasks to the CEO
  • Accurate reporting to the Executive team
  • Preparation and collating of Board papers
  • Preparation of Agendas and Minutes for internal meetings
  • Planning and coordinating internal team building events
  • Leading and coaching a team with diverse experience and backgrounds

Education

Legislation Training -

LEAP
01.2024

Recruitment Panel Training -

LEAP
01.2024

Learning To Lead Program -

LEAP
01.2024

NDIA Leaders Essentials Community of Practice -

LEAP
01.2024

Skills

Leadership and Accountability:

Good communication encouraging regular performance conversations

Knowledge of Recruitment process and other legislation frameworks Work to the EL1 framework

Management Diversity and Span:

Supporting a branch with ministerial responsibilities

Managing staff with diverse skills to work together as a team

The branch executive and leaders receive clear and up to date communication and support to meet ministerial commitments and targets which assist with providing accurate reporting to the minister

Job Context and Environment:

Working with competing timelines to fulfil branch vacancies

Assess risk when implementing processes

Creating recruitment timelines to run activities and identify peak times when managing staff shortages

Independence and Decision-Making

Working in a complex and changing environment

Providing professional advice to the ACHI branch when legislative changes for non-ongoing offers changed from non-ongoing offers to 12 months

Identify the impact to the branch if recruitment deadlines are not achieved

Stakeholder Management

Developed relationships with external stakeholders to fulfil the labour hire requirements for the ACHI branch

Attended meetings with internal stakeholders regarding the strategic direction of the ACHI branch

Identify and resolve issues to ensure the branch vacant roles are filled by identified deadlines

Training

  • 2024, Legislation Training, LEAP
  • 2024, Recruitment Panel Training, LEAP
  • 2024, Learning To Lead Program, LEAP
  • 2024, NDIA Leaders Essentials Community of Practice, LEAP

References

  • Jane Thomas, Assistant Director, Operations, ACHI Operations, National Disability Insurance Agency, 0477 639 263, jane.thomas@ndis.gov.au
  • Bernadette Felsman, Director, Operations, ACHI Operations, National Disability Insurance Agency, 07 4040 7612, bernadette.felsman@ndis.gov.au

Timeline

Acting EL1 Assistant Director, Operations

National Disability Insurance Agency
06.2024 - 09.2024

APS6 Team Leader, Operations

National Disability Insurance Agency
06.2023 - Current

APS5 Program Support Officer, Operations

National Disability Insurance Agency
11.2022 - 06.2023

APS4 Project Officer, Operations

National Disability Insurance Agency
12.2019 - 11.2022

APS3 Business Support Officer

National Disability Insurance Agency
07.2019 - 12.2019

Director

In2Memorabilia
11.2017 - 07.2019

Office Services Coordinator / Personal Assistant to the General Manager

The Australian Psychological Society
10.2009 - 11.2017

Office Manager & Personal Assistant

CareSuper
11.2007 - 10.2009

Legislation Training -

LEAP

Recruitment Panel Training -

LEAP

Learning To Lead Program -

LEAP

NDIA Leaders Essentials Community of Practice -

LEAP
Cathy MacArthur