Rebecka Macintyre
Bow Bowing,NSW
Summary
Dynamic professional with a proven track record at Jubilee Amusements, excelling in customer service and problem-solving. Demonstrated ability to handle high-stress situations, boosting customer loyalty through empathy and effective dispute resolution. Skilled in critical thinking and multi-tasking, adept at fostering teamwork and collaboration. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Jubilee Amusements
01.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Cash Handling
School Learning Support Officer
Ambarvale High School
02.2023 - 09.2023
- Complete administrative tasks and documentation utilising a student management system, including attendance, student progress, incident or any behavioural or other significant matters in a timely manner.
- Provide individual and / or group support as required including flexibility in moving between classes, groups and working with wellbeing staff.
- When required, accompany students on excursions, school camps and other out of school activities.
- Work with teachers to use effective classroom management strategies that encourage students to take responsibility for their behaviour in line with organisational policies and procedures.
- Perform other duties as requested, in a timely, professional, empathetic, accurate manner.
Administrative Assistant
Greg Lea Retirement Village
03.2018 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Certificate III - Education Support
TAFE New South Wales
Campbelltown, NSW11.2022
Work Placement - School Learning Support Office (SLSO)
Warakirri College
Campbelltown, NSW05.2022
Higher School Certificate -
Picnic Point High School
Panania, NSW10.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Flexible and Adaptable
- Multi-tasking
References
Claire Smith
School Learning Support Officer - Warakirri College Campbelltown
Phone - 0413 089 976
Timeline
School Learning Support Officer
Ambarvale High School
02.2023 - 09.2023
Customer Service Representative
Jubilee Amusements
01.2020 - 07.2024
Administrative Assistant
Greg Lea Retirement Village
03.2018 - 02.2023
Certificate III - Education Support
TAFE New South Wales
Work Placement - School Learning Support Office (SLSO)
Warakirri College
Higher School Certificate -
Picnic Point High School
Similar Profiles
Lisa CoeLisa Coe
Women Resident Reentry Monitor at Jubilee Housing Jubilee HousingWomen Resident Reentry Monitor at Jubilee Housing Jubilee Housing
Alexandria Irie HolguinAlexandria Irie Holguin
LA Manager, Retail Experiences at Brain Dead Amusements LLCLA Manager, Retail Experiences at Brain Dead Amusements LLC
Travis MadrayTravis Madray
Rye Playland Admissions Host and Cashier at Standard AmusementsRye Playland Admissions Host and Cashier at Standard Amusements
EFO MEAFUAEFO MEAFUA
Assistant In Nursing at NSW Local Health DistrictAssistant In Nursing at NSW Local Health District
Bindu KandelBindu Kandel
Registered Nurse at Calvary Bruce Private HospitalRegistered Nurse at Calvary Bruce Private Hospital