Cathy Marshall
Wollert,Australia
Summary
Highly organized professional with experience in customer service. Proven track record in delivering exceptional customer service, resolving customer inquiries and complaints in a timely manner. Possesses strong communication and problem-solving skills. Committed to providing world-class customer service.
Overview
17
17
years of professional experience
Work History
Office Administrative Assistant
PLUMBCAD PTY LTD
Melbourne, VIC
04.2024 - Current
- Processed invoices and tracked expenses to maintain departmental budget accuracy.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Communicated with clients to address inquiries and provide support.
- Managed incoming calls by directing callers to the correct personnel or department and taking messages.
- Organized and managed appointment bookings for plumbers to streamline scheduling.
- Trained new administrative staff on company policies and software systems.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Facilitated communication by sending job lists to trades, ensuring timely completion of plumbing work in Government housing.
BEAUTY THERAPIST
House of Aesthetics & Co
Melbourne, VIC
11.2019 - 12.2024
- Demonstrated exceptional customer service skills by providing friendly and knowledgeable advice to customers on beauty treatments and products.
- Ensured that all equipment was cleaned thoroughly after use according to health and safety regulations.
- Maintained high standards of hygiene when carrying out all beauty treatments.
- Created detailed client records for customers, ensuring accurate documentation of treatment history to enhance personalized service.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Coordinated client appointment schedules, improving service delivery and maximizing appointment efficiency.
- Procured and organized supplies to ensure availability for treatments.
- Operated cash register to receive payments from patrons.
- Developed engaging social media content across multiple platforms.
- Designed visually appealing graphics using design software tools.
- Monitored social media trends to inform content creation.
RECEPTIONIST
Northern Hospital
01.2016 - 01.2019
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Assisted in resolving customer complaints and disputes.
- Managed patient bookings.
RECRUITMENT CONSULTANT
SkyBridge
02.2013 - 01.2019
- Screened resumes and conducted phone interviews to determine suitability for positions.
- Facilitated communication between client companies and applicants throughout the hiring process.
- Developed an in-depth understanding of recruitment processes and best practices.
- Researched and identified potential candidate pools using various sourcing techniques.
- Managed all aspects of onboarding new hires including paperwork processing and orientation scheduling.
- Maintained a database of qualified candidates for future job openings.
- Coordinated logistics for onsite interviews between candidates and employers.
- Created detailed reports on recruitment activities, key performance indicators, trends.
RESIDENTIAL YOUTH WORKER
Walfare Personal
01.2009 - 01.2013
- Demonstrated effective communication skills when interacting with clients, families, colleagues, and other professionals in the field.
- Provided crisis intervention services during times of emergency or heightened stress levels among the youth population served.
- Organized recreational outings that provided opportunities for youth residents to engage in healthy activities outside of the residence.
- Utilized creative approaches such as art therapy or music therapy when working with clients who had difficulty expressing their emotions verbally.
- Collaborated with local schools, health care providers, and community organizations to ensure continuity of care for each client.
- Adhered to all legal requirements related to confidentiality of information shared by clients.
- Provided guidance and support to at-risk youth in a residential setting, fostering positive relationships and encouraging personal growth.
- Monitored daily activities within the residence including meal preparation, hygiene routines, recreational activities, transportation needs.
- Maintained accurate records of client progress and documented interactions with clients according to established protocols.
Education
VCE -
Thomastown High School
01-2007
Skills
- Invoice processing
- Microsoft Excel
- Appointment scheduling
- Data entry
- Client communication
- Customer relationship management
- Social media strategy
- Video editing
- Content creation
- Trend monitoring
- Time management
- Content scheduling
Hobbies and Interests
- Volley Ball
- Dance
References
References available upon request
Personal Information
- Gender: Female
- Place of Birth: New Zealand
Timeline
Office Administrative Assistant
PLUMBCAD PTY LTD
04.2024 - Current
BEAUTY THERAPIST
House of Aesthetics & Co
11.2019 - 12.2024
RECEPTIONIST
Northern Hospital
01.2016 - 01.2019
RECRUITMENT CONSULTANT
SkyBridge
02.2013 - 01.2019
RESIDENTIAL YOUTH WORKER
Walfare Personal
01.2009 - 01.2013
VCE -
Thomastown High School