Cathy Rose
Warwick
Summary
Results-driven professional with a proven track record at Shop Fast and Officeworks, excelling in customer engagement and order accuracy. Recognized for enhancing customer satisfaction through efficient order fulfillment and effective complaint resolution. Adept at utilizing POS systems and maintaining high standards of food safety, contributing to a positive shopping experience for all customers
Overview
2026
2026
years of professional experience
Work History
Online Grocery Associate
Shop Fast
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow team.
Customer Service Cashier
Officeworks
10.2006 - 07.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Port Moresby International
Port MoresbySkills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Food safety awareness
- Stock replenishment
- POS system operation
- Attention to detail
Timeline
Customer Service Cashier
Officeworks
10.2006 - 07.2025
Online Grocery Associate
Shop Fast
Port Moresby International
Similar Profiles
Jorge Cláudio GonçalvesJorge Cláudio Gonçalves
Vendedor at Fast ShopVendedor at Fast Shop
Robison CamargoRobison Camargo
Consultor de RH at Fast Shop S/AConsultor de RH at Fast Shop S/A
Evandro Gonçalves da silvaEvandro Gonçalves da silva
Assistente administrativo at Fast Shop S.AAssistente administrativo at Fast Shop S.A
Alison E. DouglasAlison E. Douglas
Interim Associate Director, Employment Operations at Rhode Island School of Design, RISDInterim Associate Director, Employment Operations at Rhode Island School of Design, RISD
Michael WaltonMichael Walton
Animal Behavioral at Self Employed ServicesAnimal Behavioral at Self Employed Services