Cathy Rose

Warwick

Summary

Results-driven professional with a proven track record at Shop Fast and Officeworks, excelling in customer engagement and order accuracy. Recognized for enhancing customer satisfaction through efficient order fulfillment and effective complaint resolution. Adept at utilizing POS systems and maintaining high standards of food safety, contributing to a positive shopping experience for all customers

Overview

2026

years of professional experience

Work History

Online Grocery Associate

Shop Fast

Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Tracked substitutions and informed customers of changes.
Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Helped customers locate products and checked store system for merchandise at other sites.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Consistently met deadlines and quality goals for accuracy and timeliness.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Contributed to a positive work environment through effective communication and teamwork among fellow team.

Customer Service Cashier

Officeworks

10.2006 - 07.2025

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Utilized POS system to handle customer cash and credit card transactions.

Education

Port Moresby International

Port Moresby

Skills

Customer engagement
Flexible scheduling
Order accuracy
Complaint resolution

Food safety awareness
Stock replenishment
POS system operation
Attention to detail