Cathy Visentin
Narre Warren,VIC
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administration Assistant
Eyewatch Solutions
02.2018 - Current
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Managed department budgets and generated financial reports for management review.
Gaming Bartender
Trios Sports Club
03.2016 - 03.2017
- Implemented creative drink specials themed around popular games, attracting new patrons and boosting sales.
- Stayed current on industry trends related to both bartending techniques and popular gaming releases, allowing for meaningful interactions with patrons.
- Assisted with event planning for gaming tournaments, contributing to successful experiences for both participants and spectators.
- Participated in ongoing training sessions to continually refine bartending skills and industry knowledge, enhancing overall performance.
- Maintained a safe environment by adhering to all alcohol-serving laws and regulations, reducing potential liability issues.
- Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
Retail Assistant
Bevilles Jewellers
04.2012 - 03.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls and emails to provide product information, features and benefits.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Domestic Ticketing Travel Consultant
Synergi Travel
05.1999 - 01.2006
- Organized and processed Etkts, upgrades,refunds.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Built strong relationships with clients through exceptional communication and personalized service.
- Back up Team leader
Education
High School Diploma -
Box Hill Senior Secondary College
Mont Albert North, VICCertificate IV - School Based Education Support
Phillips Institute
Carnegie, VIC01.2024
Diploma - Travel
Jetset Training College
St Kilda, VIC01.1999
Skills
- Communication and Interpersonal skills
- Educational Support
- Computer and Microsoft Office Skills
- Committed
- Enthusiastic
- Reliable and Honest
Timeline
Administration Assistant
Eyewatch Solutions
02.2018 - Current
Gaming Bartender
Trios Sports Club
03.2016 - 03.2017
Retail Assistant
Bevilles Jewellers
04.2012 - 03.2013
Domestic Ticketing Travel Consultant
Synergi Travel
05.1999 - 01.2006
High School Diploma -
Box Hill Senior Secondary College
Certificate IV - School Based Education Support
Phillips Institute
Diploma - Travel
Jetset Training College
Similar Profiles
Lisa DanielsLisa Daniels
Support Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support SolutionsSupport Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support Solutions
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Shannon RousseauShannon Rousseau
Dietetic Technician, Registered at Continuing Healthcare Solutions/Dietary SolutionsDietetic Technician, Registered at Continuing Healthcare Solutions/Dietary Solutions
Pharrell Ta'alaPharrell Ta'ala
Installer at E&SInstaller at E&S
Xavier DyeXavier Dye
Kitchen Hand at Bettys BurgersKitchen Hand at Bettys Burgers