Cathy Vu
Perth,WA
Summary
Resourceful and personable service provider assistant with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Multicultural Services Centre
02.2020 - Current
- Managed and coordinated service teams to achieve successful completion of service projects.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
Counter Operator
MCQ Supermarket
01.2018 - 07.2020
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Warmly welcomed customers upon approaching counter and placing orders.
- Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Managed cash transactions for accurate accounting and minimized discrepancies.
Retail Assistant
MCQ Supermarket
02.2017 - 01.2018
- Resolved customer complaints professionally, maintaining a positive brand image.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
Fruit and Vegetables Shelf Packer
MCQ Supermarket
12.2016 - 01.2017
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
Diploma - Community Services
AIWT
Perth, WA04.2023
Certificate IV - Training And Assessment
Inspiration Education
Perth, WA09.2021
Skills
- Client Advocacy
- Notetaking and documentation
- Community liaison
- Telephone communication
- Needs Assessment
- Proficiency in Office programs
- Microsoft Office
- Multitasking Abilities
- Fluent in English, Vietnamese and little Mandarin
Timeline
Service Coordinator
Multicultural Services Centre
02.2020 - Current
Counter Operator
MCQ Supermarket
01.2018 - 07.2020
Retail Assistant
MCQ Supermarket
02.2017 - 01.2018
Fruit and Vegetables Shelf Packer
MCQ Supermarket
12.2016 - 01.2017
Diploma - Community Services
AIWT
Certificate IV - Training And Assessment
Inspiration Education
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