Cathy Wu
Burwood,VIC
Summary
I am an enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
9
9
years of professional experience
Work History
Sales Representative
Porter Davis Homes
05.2022 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Served customers with knowledgeable, friendly support at every stage of the building process.
- Developed, maintained and utilised diverse client base
Contact Person : Nicholas Corbett [ Manager ]
M : 0427 679 704
Sales Representative
Englehart Homes
06.2019 - 04.2022
- Collaborated with architects and clients to ascertain needs, and find tailor solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed clients' journey from concept drawings to construction contract.
Contact Person : George Papias [ Manager ]
M : 0433 920 711
Front Office Manager/Campaign Manager
McGrath Estate Agents
10.2014 - 12.2018
- Monitored customer service trends and provided insights to management team for further improvement.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and sales agents.
- Coordinated marketing and sales campaigns from listing to settlement.
Contact Person : Ripple Wu [ Principal ]
M : 0433 903 099
Education
Bachelor of Design in Architecture - Architecture
University of Sydney
Sydney, NSW11.2011
Skills
- Ability to Multitask
- Accountable and Reliable
- Interpersonal Communication Skills
- Front Office Management
- Exceptional Customer Support
- Listening Skills
- Bilingual in [English & Mandarin]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything should be as simple as it is, but not simpler.
Albert Einstein
Timeline
Sales Representative
Porter Davis Homes
05.2022 - Current
Sales Representative
Englehart Homes
06.2019 - 04.2022
Front Office Manager/Campaign Manager
McGrath Estate Agents
10.2014 - 12.2018
Bachelor of Design in Architecture - Architecture
University of Sydney
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