Catia Cococcia
Kew,VIC
Summary
I am self-motivated, and a highly reliable person with a friendly and energetic presence, who will contribute strongly to business customer service and the wider team.
I believe that my leadership through my customer experience roles, commitment to a VFLW team, and various competitive sports teams makes me a strong candidate for this role.
Time Management: Dedicated to effectively prioritising and managing time, with a proven track record of managing extracurricular sporting commitments, university, work and social commitments.
Overview
7
7
years of professional experience
Work History
Sport Coach
Camberwell Girls Grammar School
Camberwell, Victoria
03.2024 - Current
- Hands on training of student groups and execution of drills on a weekly basis to improve performance.
- Commuted to match day competitions and provided guidance and direction to the team.
- Fostered team dynamics through effective communication and conflict resolution strategies.
- Collaborated with parents to address concerns of students.
- Created culture of good sportsmanship, cooperation and responsibility among students.
Waiter/Bartender
The Postmaster Hotel
Kew, Victoria
12.2023 - Current
- Provided high-quality customer service in a busy pub and dining environment.
- Responsibilities included taking and serving food and drink orders, preparing beverages at the bar, handling transactions, and ensuring a welcoming atmosphere for guests.
- I gained experience working in a fast-paced team environment, balancing efficiency with attention to detail, and delivering a high standard of hospitality.
- Administered FOH staff work rosters, utilising effective organisation and communication skills to handle shift swaps, availabilities, and cancellations.
- Coordinated with kitchen staff to ensure timely meal delivery.
Customer Service Team Member
Chook n Chips
Kew
07.2021 - 03.2023
- Gained a breadth of experience in customer service, from taking phone orders, serving customers face-to-face and managing delivery partners.
- As a part of a small team and a fast paced environment I am required to be multi-skilled, including preparing food orders, customer service and sales processing.
U16 Girls Basketball Coach
Titans
Kew
01.2019 - 01.2021
- Requires strong leadership and clear communication skills.
- Gained a breadth of experience working with players and communicating with their parents, referees, and other coaches.
- Developed the ability to lead a group effectively and encourage teamwork.
C Grade Referee
Easter Districts Junior Basketball Association
01.2019 - 01.2021
- Completing a training course and exam to become a C Grade referee in the EDJBA.
- This taught me excellent people skills when having to make difficult decisions.
- As a referee, I had to remain objective and impartial and deliver decisions with confidence.
- I developed great punctuality and organisation skills.
Education
Occupational Therapy -
La Trobe University
Bundoora, VIC09.2025
Year 12 -
Camberwell Girls Grammar School
CamberwellSkills
- Teamwork skills
- Leadership skills
- Communication skills
- Conflict resolution
- Time management
- Customer service
- Attention to detail
References
Tony Harika- 0403214429
Current Career Goal
I am self-motivated and a highly reliable school student with a friendly and energetic presence, who will contribute strongly to business customer service and the wider team. I believe that my leadership through my customer experience roles, sports teams and involvement in co-curricular activities makes me a strong candidate for this role. I am hoping to be a part of a team where I can learn new skills and provide quality customer service.
Affiliations
- Current VFLW player for Darebin Falcons
Accomplishments
Runner up best and fairest in 2024 for Kew Bears
GSV sport captain 2023
Aspire Scholarship, Awarded for community contribution at La Trobe University
Most Valuable Player, GSV indoor cricket
200km Badge
Coaches Award, GSV
Timeline
Sport Coach
Camberwell Girls Grammar School
03.2024 - Current
Waiter/Bartender
The Postmaster Hotel
12.2023 - Current
Customer Service Team Member
Chook n Chips
07.2021 - 03.2023
U16 Girls Basketball Coach
Titans
01.2019 - 01.2021
C Grade Referee
Easter Districts Junior Basketball Association
01.2019 - 01.2021
Occupational Therapy -
La Trobe University
Year 12 -
Camberwell Girls Grammar School