Catia Telac
Melbourne,VIC
Summary
Proven Senior Property Manager with a track record of enhancing client satisfaction and streamlining processes. Leveraged customer service expertise and administrative oversight to manage over 220 properties efficiently. Skilled in crisis management and relationship building, achieving significant improvements in efficiency and client relations.
Overview
10
10
years of professional experience
Work History
Senior Property Manager
Jellis Craig
04.2019 - Current
- Maintained meticulous records of all property transactions, including leases, renewals, updated legislation and terminations for up to 220 properties.
- Investigated and resolved any tenant or owner complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Implementing effective marketing strategies to attract quality clients.
- Increased client satisfaction by promptly addressing maintenance issues and concerns.
- Representing owners and the company at VCAT hearings including full preperation and attendance.
Property Manager
Conquest Estate Agency
02.2018 - 04.2019
- Handled client complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive client relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored client behavior and implemented corrective action to maintain order in assigned properties.
- Conducted out of office appointments, identifying areas for improvement and proactively addressing potential safety hazards.
Receptionist, Marketing Advisor, Property Manager
Hocking Stuart
12.2014 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Skills
- Customer Service Focused
- Positive Attitude and approach
- Excellent scheduling abilities
- Administrative Oversight
- Crisis Management
- Clear Communication
- Decision-Making
- Relationship Building
- Creative and Adaptable
- Business Development
About Me
Seeking a career change to pursue self-development and new challenges, I am a quick learner with a strong commitment to team culture and respect for colleagues. I have been dedicated to managing extensive portfolios of up to 220 properties at a time, and building strong client relationships with up to 500 clients within my portfolio. I'm skilled in organization and known for a friendly, bubbly and reliable approach that clients and the office culture appreciate.
Timeline
Senior Property Manager
Jellis Craig
04.2019 - Current
Property Manager
Conquest Estate Agency
02.2018 - 04.2019
Receptionist, Marketing Advisor, Property Manager
Hocking Stuart
12.2014 - 01.2018
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