Cätriin Vallaste
Customer Service
Oxenford,Queensland
Summary
Experienced professional with a strong background in customer service and support roles across multiple industries. Adaptable and dedicated, with a commitment to delivering quality service and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trades Assistant
Austonia Trades Pty Ltd.
05.2024 - 08.2024
- Pre-assembled necessary components for trackers incl. purlins, bearing collars and tube connectors.
- Installed clips and dust caps for electrical.
- Quality Assessment
- Improved work site safety and identifying potential hazards.
- Supported project management with accurate documentation of progress.
General Labourer
Fast Labour Hire
11.2023 - 05.2024
- Protected team members by removing hazards and keeping sites clean
- Monitored equipment use and contributed to troubleshooting, maintenance and repair needs
- Submitted completed work orders following procedures
- Assisted with clean-up, final touches and other site finish work
- Loaded and unloaded materials, machinery and tools to be distributed according to project plans
- Supported crew by learning and completing different tasks
Dental Assistant
Meliva OÜ
11.2022 - 10.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Maintained a clean and sterile work environment to prevent cross-contamination and infection
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations
Head Waitress
Nuudel Thai Restaurant
02.2021 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Used cash registers and credit card machines to cash out customers
- Bussed and reset tables to keep dining room and work areas clean
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
Bartender
Club Hollywood
12.2020 - 08.2021
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Created specialty cocktails following complex recipes
- Cleaned, organized and replenished supplies to maintain bar appearance
- Checked identification before serving alcohol to comply with state and federal laws
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
Sales Assistant
Sinsay OÜ
11.2019 - 12.2020
- Provided exceptional customer service by assisting shoppers with product selection, answering inquiries, and ensuring a positive shopping experience.
- Maintained store organization and visual merchandising by arranging displays, restocking inventory, and ensuring the sales floor was tidy and inviting.
- Processed transactions accurately and efficiently using point-of-sale systems, handling cash, credit, and returns in accordance with store policies.
- Collaborated with team members to meet sales targets and enhance customer engagement through promotional events and in-store activities.
- Assisted in inventory management by conducting stock counts, tracking inventory levels, and reporting discrepancies to management.
- Stayed informed about current fashion trends, product knowledge, and seasonal promotions to effectively communicate with customers and drive sales.
Education
Saku Highschool -
Saku Highschool
Tallinn01.2021
Skills
- Strong Work Ethic
- Attention to Detail
- Self-Directed and Motivated
- Customer Service
Certification
- White Card
- RSA
Timeline
Trades Assistant
Austonia Trades Pty Ltd.
05.2024 - 08.2024
General Labourer
Fast Labour Hire
11.2023 - 05.2024
Dental Assistant
Meliva OÜ
11.2022 - 10.2023
Head Waitress
Nuudel Thai Restaurant
02.2021 - 11.2022
Bartender
Club Hollywood
12.2020 - 08.2021
Sales Assistant
Sinsay OÜ
11.2019 - 12.2020
Saku Highschool -
Saku Highschool
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