Catrina Almeida

• Supported surgical, nursing, and clinical teams in a high-pressure hospital theatre environment
• Assisted with patient transfers, preparation, and post-operative support, ensuring dignity, safety, and comfort
• Maintained strict infection control, hygiene, and stock management in line with hospital protocols
• Responded to urgent requests, prioritising tasks to support smooth daily theatre operations
• Worked collaboratively with multidisciplinary teams to ensure efficient patient flow
• Demonstrated reliability, attention to detail, and professionalism in a confidential clinical setting

• Owned and operated a small wellness business, supporting clients both online and in person
• Managed customer enquiries, appointment scheduling, follow-ups, and ongoing client support
• Built strong client relationships through clear communication and personalised service
• Handled administration, record keeping, and digital communication
• Business closed due to COVID-19 restrictions

• Delivered consistent, friendly customer service in a high-volume retail environment
• Processed transactions accurately and resolved customer enquiries professionally
• Assisted with stock control, merchandising, and store presentation

• Supported residents with personal care, meals, mobility, and daily activities
• Observed and reported changes in residents’ wellbeing to nursing staff
• Maintained confidentiality and upheld high standards of care

Achieved high levels of guest satisfaction through prompt and attentive service at diverse events, including weddings, funerals, festivals, communions, and dinner dances. Enhanced event ambiance by leveraging effective communication and teamwork. Anticipated and addressed guest needs, contributing to flawless event execution.