Summary
Overview
Work History
Skills
Personal
References
Timeline
Generic

Catrina Brown

Griffin,QLD

Summary

Dedicated professional with proven customer service expertise and strong multitasking abilities. Committed to enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrates adaptability and a strong work ethic, consistently achieving positive outcomes in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Uniform Store Sales

Wearitto
Murrumba Downs, QLD
09.2014 - 12.2023
  • Greeted customers in a friendly, professional manner to enhance shopping experience.
  • Assisted customers with product selection and purchase decisions through engaging inquiries.
  • Processed returns, exchanges, and gift cards according to company policy efficiently.
  • Resolved customer complaints and inquiries promptly to ensure satisfaction and loyalty.
  • Reconciled daily sales receipts with cash drawer totals at end of shift accurately.
  • Maintained cleanliness and organization of sales floor and stock areas throughout shifts.
  • Operated cash register to process purchases while cross-selling products to boost sales.
  • Monitored inventory levels, performed counts, and restocked shelves as needed.

Energex Call Centre

Energex
Brisbane, QLD
11.2001 - 12.2004
  • Recognized by management for delivering exceptional customer service consistently.
  • Achieved sales targets while promoting Hot Water Systems and Air Conditioners including Installation, and Electrical services.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Answered high volumes of incoming calls, assisting with inquiries and billing issues.
  • Maintained comprehensive records of customer interactions for future analysis.
  • Cultivated effective relationships with team members across various departments.
  • Utilized knowledge base to provide accurate and timely responses to customer inquiries.
  • Updated customer accounts and contact details within call management systems.

Call Centre Operator

Greyhound Pioneer
Brisbane, Qld
04.1999 - 11.2001
  • Interacted with customers via phone and email while maintaining high professionalism.
  • Maintained accurate records of customer interactions, transactions, comments, and complaints.
  • Adhered to laws and regulations regarding customer privacy rights.
  • Escalated unresolved issues to appropriate internal teams following standard procedures.
  • Managed customer expectations by clarifying needs and recommending suitable products and services.
  • Answered and processed high volumes of calls daily using call management systems.
  • Provided knowledgeable service to every customer while ensuring professional interactions.
  • Navigated computer systems to review information and respond effectively to inquiries.

Skills

  • Customer service and support
  • Sales processing and cash handling
  • Inventory management
  • Point of sale operations
  • Relationship building
  • Effective communication
  • Friendly, positive attitude
  • Communication
  • Time management
  • Flexible and adaptable
  • Active listening

Personal

  • Caring for partner with Dementia, so have been out of the work force but eager to return. My youngest child is in Year 12, ready to return to the workforce and possibly work my way up in the company.

References

References available upon request.

Timeline

Uniform Store Sales

Wearitto
09.2014 - 12.2023

Energex Call Centre

Energex
11.2001 - 12.2004

Call Centre Operator

Greyhound Pioneer
04.1999 - 11.2001

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Catrina Brown