Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catriona McIntyre

Lake Macquarie,NSW

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Equipped to handle fast-paced office operations with continuous flow of conflicting priorities and assignments. Meticulous in completing assignments and always ready to help team members. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Medical Receptionist

The Entrance Medical Centre
08.2021 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume workload.
  • Used computerised data management systems to organise immense datasets and coordinate care details for large patient bases.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Emergency Fire Fighter

NSW Rural Fire Service
10.2016 - Current
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Drove and operated structural tankers, and service vehicles to aid in rescue operations.
  • Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention guidelines.
  • Assessed active fires and consulted with OIC to devise optimal approach and containment strategies.
  • Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.

Field Manager

Australian Bureau Of Statistics
05.2021 - 10.2021
  • Facilitated field operations through supervision and direction of field personnel.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Effectively supervised staff of 14 personnel by implementing company policies, protocols.
  • Conducted site investigations, reported issues and escalated those that required further action.
  • Delivered training for staff development to improve safety, employee relations and resolve issues.
  • Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.

Electoral Officer - 2IC

Australian Electoral Commission
05.2021 - 05.2021
  • Created fair, non-partisan environment to protect free choice of voters.
  • Closed voting booths by sealing ballot boxes and turning in votes.
  • Counted over ballots to prepare official reports of election results.
  • Oversaw accuracy testing and maintenance of voting units.
  • Provided excellent customer service to individuals requesting information in accordance with legislation.

Secretary

Wyee Public School P&C
03.2014 - 03.2017
  • Designed, organised and oversaw events over 3 years, raising over $30,000 for Wyee Public School
  • Liaised with school management, media outlets, local politicians and businesses
  • Sought out and secured sponsorship and additional funding for the P&C

Environmental Health Officer

Various Local Councils
01.2004 - 09.2009
  • Complied with applicable environmental, health and safety laws and regulations and reported all unsafe practices.
  • Commenced enforcement action through improvement notices, prohibition orders, penalty notices or prosecutions.
  • Attended court cases and provided evidence in court.
  • Oversaw Water Quality Program, including the collection, testing and analysis of water samples through the Local Government Area. Reporting on findings to Council.
  • Research and field work relating to Flying Fox Program.
  • Drove continuous improvement initiatives within environmental health, safety and sanitation areas.

IT Teacher

TAFE NSW
02.2003 - 12.2005

Education

Bachelor of Applied Science - Environmental Health (Mangement & Protection)

Western Sydney University
Sydney, NSW

Diploma - Network Engineering

TAFE NSW

Certificate IV - Workplace Training & Assessment

TAFE NSW

No Degree - Many

NSW RFS

Graduate Certificate - Disaster Risk Reduction

University of Newcastle
Newcastle, NSW
02.2023

Skills

  • HIPAA Guidelines
  • Critical Thinking
  • Regulatory Documentation
  • Organisation and Time Management
  • Adaptable and Flexible
  • Teamwork and Collaboration
  • Report Preparation
  • Disaster Management
  • Public Assistance and Support
  • Project Requirements
  • Project Deadlines
  • Environmental Compliance
  • Safety Policies and Procedures
  • SOP Implementation
  • Negotiation and Conflict Resolution

Timeline

Medical Receptionist

The Entrance Medical Centre
08.2021 - Current

Field Manager

Australian Bureau Of Statistics
05.2021 - 10.2021

Electoral Officer - 2IC

Australian Electoral Commission
05.2021 - 05.2021

Emergency Fire Fighter

NSW Rural Fire Service
10.2016 - Current

Secretary

Wyee Public School P&C
03.2014 - 03.2017

Environmental Health Officer

Various Local Councils
01.2004 - 09.2009

IT Teacher

TAFE NSW
02.2003 - 12.2005

Bachelor of Applied Science - Environmental Health (Mangement & Protection)

Western Sydney University

Diploma - Network Engineering

TAFE NSW

Certificate IV - Workplace Training & Assessment

TAFE NSW

No Degree - Many

NSW RFS

Graduate Certificate - Disaster Risk Reduction

University of Newcastle
Catriona McIntyre