Catriona McIntyre
Lake Macquarie,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Equipped to handle fast-paced office operations with continuous flow of conflicting priorities and assignments. Meticulous in completing assignments and always ready to help team members. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
The Entrance Medical Centre
The Entrance
08.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume workload.
- Used computerised data management systems to organise immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Emergency Fire Fighter
NSW Rural Fire Service
Central Coast District
10.2016 - Current
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Drove and operated structural tankers, and service vehicles to aid in rescue operations.
- Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention guidelines.
- Assessed active fires and consulted with OIC to devise optimal approach and containment strategies.
- Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
Field Manager
Australian Bureau Of Statistics
Central Coast
05.2021 - 10.2021
- Facilitated field operations through supervision and direction of field personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Effectively supervised staff of 14 personnel by implementing company policies, protocols.
- Conducted site investigations, reported issues and escalated those that required further action.
- Delivered training for staff development to improve safety, employee relations and resolve issues.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
Electoral Officer - 2IC
Australian Electoral Commission
Lake Macquarie
05.2021 - 05.2021
- Created fair, non-partisan environment to protect free choice of voters.
- Closed voting booths by sealing ballot boxes and turning in votes.
- Counted over ballots to prepare official reports of election results.
- Oversaw accuracy testing and maintenance of voting units.
- Provided excellent customer service to individuals requesting information in accordance with legislation.
Secretary
Wyee Public School P&C
Wyee, NSW
03.2014 - 03.2017
- Designed, organised and oversaw events over 3 years, raising over $30,000 for Wyee Public School
- Liaised with school management, media outlets, local politicians and businesses
- Sought out and secured sponsorship and additional funding for the P&C
Environmental Health Officer
Various Local Councils
Sydney Wide
01.2004 - 09.2009
- Complied with applicable environmental, health and safety laws and regulations and reported all unsafe practices.
- Commenced enforcement action through improvement notices, prohibition orders, penalty notices or prosecutions.
- Attended court cases and provided evidence in court.
- Oversaw Water Quality Program, including the collection, testing and analysis of water samples through the Local Government Area. Reporting on findings to Council.
- Research and field work relating to Flying Fox Program.
- Drove continuous improvement initiatives within environmental health, safety and sanitation areas.
IT Teacher
TAFE NSW
Blacktown
02.2003 - 12.2005
Education
Bachelor of Applied Science - Environmental Health (Mangement & Protection)
Western Sydney University
Sydney, NSWDiploma - Network Engineering
TAFE NSW
Certificate IV - Workplace Training & Assessment
TAFE NSW
No Degree - Many
NSW RFS
Graduate Certificate - Disaster Risk Reduction
University of Newcastle
Newcastle, NSW02.2023
Skills
- HIPAA Guidelines
- Critical Thinking
- Regulatory Documentation
- Organisation and Time Management
- Adaptable and Flexible
- Teamwork and Collaboration
- Report Preparation
- Disaster Management
- Public Assistance and Support
- Project Requirements
- Project Deadlines
- Environmental Compliance
- Safety Policies and Procedures
- SOP Implementation
- Negotiation and Conflict Resolution
Timeline
Medical Receptionist
The Entrance Medical Centre
08.2021 - Current
Field Manager
Australian Bureau Of Statistics
05.2021 - 10.2021
Electoral Officer - 2IC
Australian Electoral Commission
05.2021 - 05.2021
Emergency Fire Fighter
NSW Rural Fire Service
10.2016 - Current
Secretary
Wyee Public School P&C
03.2014 - 03.2017
Environmental Health Officer
Various Local Councils
01.2004 - 09.2009
IT Teacher
TAFE NSW
02.2003 - 12.2005
Bachelor of Applied Science - Environmental Health (Mangement & Protection)
Western Sydney University
Diploma - Network Engineering
TAFE NSW
Certificate IV - Workplace Training & Assessment
TAFE NSW
No Degree - Many
NSW RFS
Graduate Certificate - Disaster Risk Reduction
University of Newcastle