Summary
Overview
Work History
Education
Skills
Timeline
Generic

CAVSAR KUERBAN

Melbourne,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively independently and quickly mastering new skills. Using safe food handling techniques as per HACCP regulations, using chemicals in accordance with MSDS sheets.

Overview

11
11
years of professional experience

Work History

Founder

DropKickCards Ebay
11.2021 - Current
  • Created detailed product listings with photographs, descriptions, and prices
  • Developed customer service policies and procedures to ensure timely responses to inquiries
  • Utilized analytics tools to track sales performance, identify trends, and optimize pricing strategies
  • Responding to customer complaints and disputes in a timely manner.
  • Analyzed competition to recommend strategic moves for business.
  • Generated 200+ in sales.
  • Earned 5 star customer rating with over 100+ reviews

Customer Service Representative

Deliveroo - Melbourne, VIC
Melbourne, VIC
05.2022 - 11.2022
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Gathered customer feedback through surveys and used the data to improve customer service
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Factory Hand

Unnamed
04.2019 - 11.2019
  • Cut and maintain steel beams Regular maintenance of the Cutting machine
  • Completing KPI in a strict time with my fellow co-workers
  • Set up, calibrated and adjusted production equipment to desired speed and material flow.
  • Reported any issues with machinery or production processes to supervisors.
  • Maintained cleanliness of production, staging and storage areas by removing waste and unneeded materials.
  • Using chemicals in accordance with MSDS sheets.
  • Cleaned and organized work areas and maintained tools and equipment.

Waiter

Charcoal Chicken
Dandenong
02.2018 - 01.2019
  • Record Customer orders and compute bills using the cash register Clean and organize eating, service, and kitchen areas Greet the customers when they enter the establishment

Picker

E-Cycle Solutions
Dandenong, South
01.2017 - 10.2017
  • Received and processed customer orders for merchandise in a timely manner
  • Verified accuracy of items picked, packed and shipped to customers
  • Executed picking tasks according to order specifications while meeting daily productivity requirements
  • Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders
  • Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks
  • Utilized RF scanners to scan products accurately and efficiently
  • Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.

Waiter

Uyghur Cuisine
Oakleigh
04.2013 - 12.2016
  • Greeted guests and answered questions about menu items
  • Provided excellent customer service to ensure repeat customers
  • Took orders from patrons accurately and efficiently
  • Followed all safety and sanitation regulations when handling food or drinks
  • Answered phone calls for reservations or takeout orders in a professional manner
  • Assisted cooks by prepping ingredients for meals prior to service times
  • Reconciled cash drawers at the end of shifts to verify sales totals
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

Employability Skills Training Program (Block 1 & 2) -

Chisolm

VCE -

Sirius College

Diploma - Business -

RMIT

Skills

  • Excellent communication skills
  • Conflict resolution
  • Punctual
  • Negotiation skills
  • Computer literate
  • Professional phone etiquette
  • Analytical thinking
  • Organizational Structuring
  • Waste Management
  • Hazardous Material Handling
  • Heavy Lifting

Timeline

Customer Service Representative

Deliveroo - Melbourne, VIC
05.2022 - 11.2022

Founder

DropKickCards Ebay
11.2021 - Current

Factory Hand

Unnamed
04.2019 - 11.2019

Waiter

Charcoal Chicken
02.2018 - 01.2019

Picker

E-Cycle Solutions
01.2017 - 10.2017

Waiter

Uyghur Cuisine
04.2013 - 12.2016

Employability Skills Training Program (Block 1 & 2) -

Chisolm

VCE -

Sirius College

Diploma - Business -

RMIT

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CAVSAR KUERBAN