Summary
Overview
Work History
Education
Skills
Timeline
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Cavsar Kuerban

Melbourne,VIC

Summary

I am an enthusiastic and dedicated professional with a passion for delivering exceptional customer experiences in eCommerce and service roles. With a strong background as a Customer Service Representative, Picker, and Waiter, I thrive in fast-paced environments and excel at building rapport with customers. I am eager to join your team, contribute my skills, and help create memorable experiences that drive satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

ECommerce

DropK Cards
02.2020 - Current
  • Developed customer service policies and procedures to ensure timely responses to inquiries.
  • Utilized analytics tools to track sales performance, identify trends, and optimize pricing strategies.
  • Analyzed competition to recommend strategic moves for business.
  • Earned 5 star customer rating with over 1000+ reviews.
  • Managed product listings, optimizing for higher visibility and conversions.
  • Selling Trading Cards and other pop culture collectables.

Picker

E-Cycle Solutions
02.2021 - 02.2025
  • Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Worked fast to meet assigned daily picking quotas.

Waiter

Charcoal Chicken
09.2019 - 06.2023
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Customer Service Representative

Deliveroo
05.2022 - 11.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Utilized CRM tools to track customer interactions, improving follow-up success.

Waiter

Uyghur Cuisine
10.2014 - 09.2019
  • Greeted guests and answered questions about menu items.
  • Provided excellent customer service to ensure repeat customers.
  • Took orders from patrons accurately and efficiently.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Assisted cooks by prepping ingredients for meals prior to service times.
  • Reconciled cash drawers at the end of shifts to verify sales totals.
  • Maintained polite and professional attitude to patrons to encourage inquiries and order placements.

Education

VCE -

Sirius College
Keysborough, VIC
11.2016

Diploma - Business

RMIT
Melbourne
11.2017

Skills

  • Excellent communication skills
  • Negotiation skills
  • Professional phone etiquette
  • Organizational Structuring
  • Hazardous Material Handling
  • Data Entry
  • Conflict resolution
  • Computer literate (Office Suite)
  • Analytical thinking
  • Waste Management
  • Business Administration
  • ECommerce expert

Timeline

Customer Service Representative

Deliveroo
05.2022 - 11.2022

Picker

E-Cycle Solutions
02.2021 - 02.2025

ECommerce

DropK Cards
02.2020 - Current

Waiter

Charcoal Chicken
09.2019 - 06.2023

Waiter

Uyghur Cuisine
10.2014 - 09.2019

VCE -

Sirius College

Diploma - Business

RMIT

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Cavsar Kuerban