Online Personal Shopper
coles
St Agnes , SA
10.2022 - 02.2023
- Satisfied customers with quick, accurate service under tight deadlines.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Maintained accurate records of orders, returns, exchanges and payments.
- Suggested comparable products to replace out-of-stock items.
- Responded promptly to customer inquiries via phone or email.
- Secured and stored items until customer pickup.
- Greeted customers and provided excellent customer service.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted in selecting items according to customer preferences.
- Greeted customers and answered product or service questions.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
