CAYT ROACH
West Wodonga,VIC
Overview
11
11
years of professional experience
Work History
Junior Analyst
TelcoInABox/Anittel
Albury
- Hosted Voice, Telecommunications, Data Entry, Customer service
Sales Assistant
Educom IT
Albury, NSW
07.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Established rapport with customers using active listening and interpersonal skills.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Assistant
Just Jeans Albury
Albury
08.2019 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Christmas Casual/Acting Manager
Tarocash
12.2020 - 01.2021
Stylist
YD Albury Myer Centerpoint
Albury
02.2019 - 09.2020
Sales assistant
Spice Clothing
Albury
09.2018 - 04.2019
Sales assistant
Valley Girl
Albury
01.2018 - 09.2018
Kitchen hand
Harry's Pizza Palace
Wodonga
02.2013 - 06.2014
- Food preparation, customer service
Education
Certificate III - Makeup
Australian Beauty School
Diploma Of Beauty Therapy - Beauty
TAFE
Albury, NSW12.2020
Certificate III - Beauty
TAFE
Albury, NSW08.2020
Skills
- Business intelligence tools
- Data Collection & Research
- Documentation skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Retail Sales
- Reliability and punctuality
Accomplishments
- Becoming Unit leader for Guides in Wodonga, learning skills consisting of: running nights for a minimum of 20 children, budgeting, time management, delegation, resolving conflicts, first aid and quick decisions.
- Registered a new Guiding unit for girls aged 5-9 in the Wodonga area (June 2018)
- Ran the program for a Girl Guide camp in October 2017 for 75+ girls. With weather changes and other leaders to contend with I built on skills such as; compromisation, compassion, teamwork and delegation. Working with that many children and volunteers opened my eyes to different ways on doing things and how different people cope with change and new obstacles.
Awardsandacknowledgements
- Completed Australian Learning and Qualification Program for Girl Guides Australia and became a Qualified leader. 2018
- Participated in Child Safety course 2018
- First Aid Certified 2017
- Co-wrote a process for Validation of Application for a mobile service using trial and error 2017
- Working With Children Check (VIC and NSW) Volunteer. Current
- Planned and successfully run schools ANZAC day ceremony 2015
- Certificate IV in Hospitality (commercial cookery) in 2013
- Certificate of appreciation for Wodonga District Schools Arts Festival 2012
References
- Sue Cook, 0405063498, Just Jeans manager
- Jasmine McNeil, 0411 364 310, YD Manager
- Tracey Cooper, 0419 325 939, District Leader Girl Guides Wodonga
- Andrew Ferguson, 0432 302 402, Producer at Albury Gang Show
Hobbies and Interests
- Scouts/Guiding: Volunteer leader for the Junior girl guide unit (ages 6-10) and Senior girl guide unit(ages 10-18) after being a Girl Guide for 10 years (starting in 2008). Ran multiple theatrenights and science based activities during my 4 years as a senior guide at Wodonga Girl guides. Also lead a Patrol for 6 years at my units in Wagga Wagga and Wodonga.
- Performing arts: I am involved in Albury Gang Show, an Amateur theatre production, produced and performed by Scouts and Guides in the Albury Wodonga area. I've been apart of this since 2014 and from September 1st 2015 have been apart of the creative side of the production team and choreographer.
- Makeup has been a passion of mine
Timeline
Sales Assistant
Educom IT
07.2022 - Current
Christmas Casual/Acting Manager
Tarocash
12.2020 - 01.2021
Sales Assistant
Just Jeans Albury
08.2019 - Current
Stylist
YD Albury Myer Centerpoint
02.2019 - 09.2020
Sales assistant
Spice Clothing
09.2018 - 04.2019
Sales assistant
Valley Girl
01.2018 - 09.2018
Kitchen hand
Harry's Pizza Palace
02.2013 - 06.2014
Junior Analyst
TelcoInABox/Anittel
Certificate III - Makeup
Australian Beauty School
Diploma Of Beauty Therapy - Beauty
TAFE
Certificate III - Beauty
TAFE