CATHRINE BROWN
Summary
Energetic and versatile professional with 15+ years of experience spanning customer service, sales, administration, and business operations. Known for going above and beyond to deliver amazing results, streamline processes, and create positive, collaborative environments. A natural problem-solver who thrives on finding creative solutions, exceeding expectations, and bringing enthusiasm and professionalism to every role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist/Dental Assistant
Health Partners
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties
- Explained treatment procedures and instructed patients on home care guidelines.
Co-Founder
Resort, Port Lincoln
01.2019 - 12.2023
- Oversaw divisional marketing, advertising and new product development.
- Worked on building a hospitality business from the ground up, being responsible for all projects, vendor relationships, real estate matters.
- Utilised organisational skills to organise, track, and complete multiple projects across various areas to progress the business to its initial goal of opening the resort.
- Ensured timely and strategic completion of tasks by managing complex and competing priorities in collaboration with the other co-founder and other parties.
- Leveraged strong communication and interpersonal skills to cultivate relationships with vendors, contractors, and other service providers.
Sales Executive
Uniti Wireless
01.2017 - 01.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Pioneered adoption of CRM software to improve customer relationship management and data analysis.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
Small-Medium Business Account Specialist
Optus
01.2016 - 01.2017
- Conducted thorough market research to identify potential new clients, leading to increased brand visibility in target markets.
- Delivered high-quality presentations at industry events showcasing the company''s products services
- Identified and capitalised on valuable business opportunities and grew a loyal customer base by analysing market trends and various consumer demographics to better understand and meet client needs.
- Contributed to company growth by identifying new business opportunities and expanding existing accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved and exceeded company Targets & KPI's
Customer Resolutions Specialist
Australian Gas & Electricity (AGL)
01.2014 - 01.2016
- Increased customer retention by leveraging excellent communication skills to reflect the presented issue, convey the resolution, and provide updates during the process.
- Streamlined complaint resolution processes for improved efficiency and faster response times.
- Consistently met or exceeded departmental performance metrics, contributing to the overall success of the team.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Coordinated with internal teams to expedite issue resolution, resulting in quicker turnaround times for customers.
- Leveraged strong negotiation skills to reach mutually beneficial solutions for both the company and its customers.
- Identified opportunities for process improvements within the department by analyzing trends in common customer concerns or queries.
Assistant Store Manager
Vodafone Australia & Crazy John's (VHA)
01.2011 - 01.2014
- Maintained high customer satisfaction by reducing customer wait times, coaching team members on best customer service practices, and staying up to date on all products, services, and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Exceeded sales goals and established targets by leveraging product knowledge to educate clients in a persuasive, yet professional manner into making purchase decisions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Skills
- Customer-Centric Mindset
- Organisational Skills
- Excellent Communication and Interpersonal Skills
- Flexible & Adaptable
- Collaborative Team Player
- Time Management & Prioritisation
- Creative Problem Solving
- Critical & Analytical Thinking
Core Competencies
- Administrative Management
- Project Management
- Marketing & Sales
- Scheduling & Coordination
- Advanced Proficiencies in CRM such as SAP and Siebel, Microsoft Office, Including Word, PowerPoint, etc.
Certification
- First Aid & CPR (2024)
- Certificate III in Dental Assisting
- Certificate III in Retail
Awards
- Won a fully expense paid Holiday to Queensland for the Rugby 7's – (VHA) - 2012
- Won a fully expense paid Holiday to Phuket, Thailand – (VHA) – 2013
Timeline
Receptionist/Dental Assistant
Health Partners
04.2024 - Current
Co-Founder
Resort, Port Lincoln
01.2019 - 12.2023
Sales Executive
Uniti Wireless
01.2017 - 01.2019
Small-Medium Business Account Specialist
Optus
01.2016 - 01.2017
Customer Resolutions Specialist
Australian Gas & Electricity (AGL)
01.2014 - 01.2016
Assistant Store Manager
Vodafone Australia & Crazy John's (VHA)
01.2011 - 01.2014
Similar Profiles
KEVIN BOJEKEVIN BOJE
Occupational health and wellness administrator at Health PartnersOccupational health and wellness administrator at Health Partners
Angela WhiteAngela White
Senior Customer Service Representative at Health PartnersSenior Customer Service Representative at Health Partners
Faduma OmarFaduma Omar
Prior Authorization Pharmacist at Health PartnersPrior Authorization Pharmacist at Health Partners
Lauryn AdiliLauryn Adili
Receptionist/Dental Assistant at Sunset DentalReceptionist/Dental Assistant at Sunset Dental
DANA ROQUEDANA ROQUE
Receptionist/Dental Assistant at Maidstone DentalReceptionist/Dental Assistant at Maidstone Dental