Creating content to build brand and self reputation. 40K + followers combined.
Plan and schedule content posts and tracking performance.
Collaborated with influencers to create content, expanding brand exposure and attracting new followers.
Self-motivated, with a strong sense of personal responsibility.
Developed in-depth understanding of digital and mobile marketing practices and media.
Produced original, creative content for promotional advertisements and marketing materials.
Created content for websites and online publications.
Built, established and maintained relationships with sources.
Successfully built a loyal following by consistently sharing valuable content that resonated with the audience.
Organized and detail-oriented with a strong work ethic.
Having on going partnership with brands/companies.
Bartender
Mr Percival's
04.2023 - 01.2024
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
Served high customer volumes during special events, nights, and weekends.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol. (trained 8 people in total).
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Created attractive bar displays by strategically arranging bottles and glasses.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Identified issues, analyzed information and provided solutions to problems.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked well in a team setting, providing support and guidance.
Organized and detail-oriented with a strong work ethic.
Sales Assistant
XCLSVE
01.2022 - 01.2023
Assisted customers in building great wardrobes by providing helpful service and advice.
Remained up-to-date on product features such as colours, fabrics, fit, styles, aftercare etc.
Help customers meet their needs in a professional and enthusiastic manner.
Collaborated with team members to ensure day-to-day tasks were met with precision in a timely manner.
Worked to keep the floor neat, organised, and well stocked.
Followed store protocols and safety regulations.
Customer relationships to increase likelihood of repeat business.
Training new staff members.
Met and exceeded sales targets consistently, contributing to overall team success.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Increased sales by building strong customer relationships and providing excellent service.
Bartender
Ling Lings and Cindy Chow’s
01.2022 - 01.2023
Responsible Service of Alcohol
Operated as a sole bartender on weekday shifts and with team members on busy nights and weekends.
Exercise good public and customer relations skills at all times.
Complied with all liquor laws, health regulations and company policies.
Perform all side duties such as cleaning, garnish preparations, stock etc.
Coordinating events.
Excellent cocktail knowledge.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Sales Assistant
FILA
01.2019 - 01.2021
Understanding the stores current sales and promotions.
Answering phone calls and communication with other stores regarding merchandise.
Opening and closing the store.
Worked to keep the floor neat, organised, and well stocked.
Cash handling/Till count at the beginning and at end of day.
Knowledge of stores policies such as payment, exchange and security practises.
Achieving store KPIs.
Set ads, Mark down items for upcoming sales, Stock take.
Successfully signing customers up to store members club.
Effective team working.
Rearranging the stores lay out.
Provided exceptional services and pleasant shopping experiences to retail customers.
Sending and responding to emails.
Training new staff members.
Sales Assistant
TEMT
01.2018 - 01.2019
Boosted store revenue through upselling and cross-selling techniques.
Enhanced customer satisfaction with personalized productrecommendations based on their needs and preferences.
Executed visual merchandising strategies to attract customers and drive sales.
Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Bartender
Kryptic Lounge Bar And Restaurant
01.2015 - 01.2017
Opening and closing the venue.
Served bar and restaurant patrons ordered drinks, including beer, wine, liquors and mixed beverages.
Operated as a sole bartender on weekday shifts and with team members on busy nights and weekends.
Check guest for proper identification and serve alcoholic beverage to guest in accordance with federal, state, local and company laws and regulations.
Collect and process payments from guest using the point-of-sale system, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
Performed wait staff duties for food orders.
Exercise good public and customer relations skills at all times.
Maintained a clean and well stocked bar.
Training employees.
Excellent cocktail knowledge.
Instructed guest with menu specials, took food and beverages orders, and answered any questions which may have arisen.
Stock maintain the bar to include beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce.
Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Assisted in recruiting, hiring and training of team members.
Bartender
The Bank Nightclub
01.2014 - 01.2017
Exercise good public and customer relations skills at all times
Increased overall revenue with creative drink promotions and themed events.
Improved staff performance through comprehensive training programs and regular feedback sessions.
Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
Training employees. (trained 5 total).
Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Supervised and trained staff on preparing and delivering drinks and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Served high customer volumes during special events, nights, and weekends.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Assistant
City Beach
01.2009 - 01.2012
Maintained a clean and organized store, ensuring a welcoming environment for shoppers.
Increased customer satisfaction by providing excellent service and expert product recommendations.
Assisted in inventory management, keeping shelves stocked and visually appealing to customers.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Helped customers complete purchases, locate items, and join reward programs.
Used POS system to process sales, returns, online orders, and gift card activations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Wait Staff Member
Healthy Habits
01.2010 - 01.2011
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Informed customers about daily and seasonal specials.
Restaurant Waiter
Mariam's Thai Restaurant
01.2008 - 01.2009
Invited customers into the restaurant in a friendly manner and seated them at appropriate tables.
Set up glassware, cutlery and napkin folding.
Cleaned counters, machines, utensils, and seating areas daily.
Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Greeted customers and answered inquiries regarding menu items and specials.