Overview
Work History
Education
Skills
References
Timeline
Generic

CHERRIE CHAVEZ

Brisbane,QLD

Overview

16
16
years of professional experience

Work History

Social Media Content Creator

Self Employed
01.2020 - Current
  • Creating content to build brand and self reputation. 40K + followers combined.
  • Plan and schedule content posts and tracking performance.
  • Collaborated with influencers to create content, expanding brand exposure and attracting new followers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed in-depth understanding of digital and mobile marketing practices and media.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Created content for websites and online publications.
  • Built, established and maintained relationships with sources.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the audience.
  • Organized and detail-oriented with a strong work ethic.
  • Having on going partnership with brands/companies.

Bartender

Mr Percival's
04.2023 - 01.2024
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol. (trained 8 people in total).
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.

Sales Assistant

XCLSVE
01.2022 - 01.2023
  • Assisted customers in building great wardrobes by providing helpful service and advice.
  • Remained up-to-date on product features such as colours, fabrics, fit, styles, aftercare etc.
  • Help customers meet their needs in a professional and enthusiastic manner.
  • Collaborated with team members to ensure day-to-day tasks were met with precision in a timely manner.
  • Worked to keep the floor neat, organised, and well stocked.
  • Followed store protocols and safety regulations.
  • Customer relationships to increase likelihood of repeat business.
  • Training new staff members.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased sales by building strong customer relationships and providing excellent service.

Bartender

Ling Lings and Cindy Chow’s
01.2022 - 01.2023
  • Responsible Service of Alcohol
  • Operated as a sole bartender on weekday shifts and with team members on busy nights and weekends.
  • Exercise good public and customer relations skills at all times.
  • Complied with all liquor laws, health regulations and company policies.
  • Perform all side duties such as cleaning, garnish preparations, stock etc.
  • Coordinating events.
  • Excellent cocktail knowledge.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Sales Assistant

FILA
01.2019 - 01.2021
  • Understanding the stores current sales and promotions.
  • Answering phone calls and communication with other stores regarding merchandise.
  • Opening and closing the store.
  • Worked to keep the floor neat, organised, and well stocked.
  • Cash handling/Till count at the beginning and at end of day.
  • Knowledge of stores policies such as payment, exchange and security practises.
  • Achieving store KPIs.
  • Set ads, Mark down items for upcoming sales, Stock take.
  • Successfully signing customers up to store members club.
  • Effective team working.
  • Rearranging the stores lay out.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Sending and responding to emails.
  • Training new staff members.

Sales Assistant

TEMT
01.2018 - 01.2019
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized productrecommendations based on their needs and preferences.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Bartender

Kryptic Lounge Bar And Restaurant
01.2015 - 01.2017
  • Opening and closing the venue.
  • Served bar and restaurant patrons ordered drinks, including beer, wine, liquors and mixed beverages.
  • Operated as a sole bartender on weekday shifts and with team members on busy nights and weekends.
  • Check guest for proper identification and serve alcoholic beverage to guest in accordance with federal, state, local and company laws and regulations.
  • Collect and process payments from guest using the point-of-sale system, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
  • Performed wait staff duties for food orders.
  • Exercise good public and customer relations skills at all times.
  • Maintained a clean and well stocked bar.
  • Training employees.
  • Excellent cocktail knowledge.
  • Instructed guest with menu specials, took food and beverages orders, and answered any questions which may have arisen.
  • Stock maintain the bar to include beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Assisted in recruiting, hiring and training of team members.

Bartender

The Bank Nightclub
01.2014 - 01.2017
  • Exercise good public and customer relations skills at all times
  • Increased overall revenue with creative drink promotions and themed events.
  • Improved staff performance through comprehensive training programs and regular feedback sessions.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Training employees. (trained 5 total).
  • Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
  • Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Supervised and trained staff on preparing and delivering drinks and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Sales Assistant

City Beach
01.2009 - 01.2012
  • Maintained a clean and organized store, ensuring a welcoming environment for shoppers.
  • Increased customer satisfaction by providing excellent service and expert product recommendations.
  • Assisted in inventory management, keeping shelves stocked and visually appealing to customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Wait Staff Member

Healthy Habits
01.2010 - 01.2011
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Informed customers about daily and seasonal specials.

Restaurant Waiter

Mariam's Thai Restaurant
01.2008 - 01.2009
  • Invited customers into the restaurant in a friendly manner and seated them at appropriate tables.
  • Set up glassware, cutlery and napkin folding.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Greeted customers and answered inquiries regarding menu items and specials.

Education

High School Diploma -

Kirwan State High School
Townsville, QLD
11.2013

Skills

  • Customer Service
  • Ability to learn quickly
  • Decision-Making
  • Attention to Detail
  • Originality and Creativity
  • Multitasking Abilities
  • Flexible and Adaptable
  • Team Leadership/Team Training

References

  • Katie Moubarak, Mr Percival's Venue Manager, 0421 555 554
  • Andres Camargo, Mr Percival's Restaurant Manager, 0491670823
  • Jordan Lamb, XCLSVE Store Manager, 0413 588 463

Timeline

Bartender

Mr Percival's
04.2023 - 01.2024

Sales Assistant

XCLSVE
01.2022 - 01.2023

Bartender

Ling Lings and Cindy Chow’s
01.2022 - 01.2023

Social Media Content Creator

Self Employed
01.2020 - Current

Sales Assistant

FILA
01.2019 - 01.2021

Sales Assistant

TEMT
01.2018 - 01.2019

Bartender

Kryptic Lounge Bar And Restaurant
01.2015 - 01.2017

Bartender

The Bank Nightclub
01.2014 - 01.2017

Wait Staff Member

Healthy Habits
01.2010 - 01.2011

Sales Assistant

City Beach
01.2009 - 01.2012

Restaurant Waiter

Mariam's Thai Restaurant
01.2008 - 01.2009

High School Diploma -

Kirwan State High School
CHERRIE CHAVEZ