Christina (Teena) Arriagada
Sydney
Summary
Customer Support Representative Parts interpreter dedicated in successful parts sales, interpreting and customer support with 6 years experience. Proactive and professional, highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, within a team and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Automotive Parts Salesperson
NEW MODEL WRECKERS
10.2024 - 02.2025
- Researched vehicles and parts via physical catalogs and electronic means.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
Customer Support Representative Parts Interpreter
Komatsu Australia
01.2019 - 07.2024
- Assisted customers with locating the correct part for their needs.
- Answered phone calls and emails from customers inquiring about parts availability.
- Provided quotes to customers for requested parts.
- Processed orders and invoices accurately and efficiently.
- Resolved customer complaints in a timely manner.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Adhered to company policies regarding product returns and exchanges, warranties..
- Communicated effectively with management on any issues or special requests from customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Answered inquiries, resolved problems and finalized parts sales at counter, by telephone and over email correspondence.
- Operated point of sales and parts lookup computer systems.
Warehouse Packer
Cool Drive
08.2017 - 12.2018
- Assembled and packed orders according to customer specifications.
- Organized warehouse inventory and stocked shelves with incoming deliveries.
- Labeled boxes, containers, and pallets for shipment purposes.
- Operated forklift to move, load, and unload materials from trucks or other vehicles.
- Received incoming shipments, inspected contents, compared against invoices and purchase orders.
- Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
- Inspected finished product packaging for quality assurance before sending out orders.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Created shipping labels with complete details in warehouse management system.
- Packaged items with appropriate materials to prevent damage during shipping.
Jnr Hairstylist
Blondes and Brunnets
03.2015 - 08.2017
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied highlights, lowlights or other coloring techniques.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Colored, cut and installed extensions according to style photos and client specifications.
- Scheduled client appointments.
Education
Certificate 3 - Automotive Parts Sales
Tafe Collage
11-2021
Certificate 3 - Business
Tafe College
11-2021
High School Diploma -
Rosebay Secondary College
10-2011
Skills
- Customer Support
- Telephone reception
- Customer Service
- Staff Training
- Ordering parts
- Logistics Planning
- Vendor Relations
- Customer Relations
- Reviewing deliveries
- Returns processing
- Invoice Processing
- Sales Reporting
- Sales Promotion
- Written Communication
Hobby
I currently own 2 sports cars. A 200sx Nissan Silvia and a 2024 Hyundai Performance N. I quite enjoy
fixing and building my cars with occasional help from my friends who are in the automotive
industries. I change my own headlights, taillights, make custom interior parts and performing simple services. If you wish to know more I am be happy to share more of my passion relating cars and or other hobbies.
Australian Navy Cadets 2007-2012
Alexandra
I enrolled in Australian Navy Cadets at a young age and continued serving throughout my
teenage years. I learned many skills over the years such as rope knotting, boating skills,
weapon ceremonial skills. After years of service and moving up in the ranks, I was offered
the role of Leading Seamen. I had the pleasure of forwarding all my skills, my knowledge and
my experiences that I obtained to the younger generation of cadets.
Traveled around NSW for different Cadet events as well as participated in ceremonial
events such as ANZAC Day Marches in Sydney and In Singapore.
If you would like more in depth details, I can provide certificates of my Cadet experiences.
Timeline
Automotive Parts Salesperson
NEW MODEL WRECKERS
10.2024 - 02.2025
Customer Support Representative Parts Interpreter
Komatsu Australia
01.2019 - 07.2024
Warehouse Packer
Cool Drive
08.2017 - 12.2018
Jnr Hairstylist
Blondes and Brunnets
03.2015 - 08.2017
Certificate 3 - Automotive Parts Sales
Tafe Collage
Certificate 3 - Business
Tafe College
High School Diploma -
Rosebay Secondary College
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