Ibtisam Isse
Brisbane,Qld
Summary
Experienced and dedicated individual with a proven track record in fast-paced environments. Adept at leadership through volunteer experience as a basketball coach, demonstrating strong communication and teamwork skills. Thrived in the fast-food industry, with hands-on experience gained from roles in both family-owned restaurants and renowned chains like McDonald's. Possessing a keen understanding of customer service dynamics and operational efficiency, I am committed to delivering exceptional service and contributing positively to team success.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Calamvale Mcdonalds
08.2022 - 12.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Volunteer
Family Restaurant
11.2021 - 07.2022
- Maintained clean, neat and operational facilities to serve program needs.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Youth Sports Referee
Basketball Tournaments
09.2021 - 03.2022
- Demonstrated and promoted enthusiasm, sportsmanship and achievement in sport.
- Communicated and enforced league and game rules.
- Compiled and maintained record-keeping related to each game.
- Officiated games according to set rules and with fairness and respect to participants and spectators.
Education
High School Diploma -
MacGregor State High School
MacGregor, QLD2025
Skills
- Teamwork and Collaboration
- Food safety knowledge
- Efficient task completion
- Cash Handling
- Stress Tolerance
- Reliability and punctuality
- Order Accuracy
- Customer Interaction
- Team Collaboration
- Ordering Procedures
- Clear Communication
- Time Management
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Arabic
Full Professional
Mandarin
Limited Working
Timeline
Service Crew Member
Calamvale Mcdonalds
08.2022 - 12.2023
Volunteer
Family Restaurant
11.2021 - 07.2022
Youth Sports Referee
Basketball Tournaments
09.2021 - 03.2022
High School Diploma -
MacGregor State High School
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