Nanda Loviana
Canberra,ACT
Summary
Experienced worker offering expertise in customer service and customer assistance demonstrated through 14 years of performance in banking industry. Offering keen attention to detail skill and good work ethic to perform in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Corporate Relationship Manager
PT. Bank Negara Indonesia (Persero) Tbk
04.2019 - 01.2024
- Strengthened client relationships by providing tailored financial advice and solutions for their unique business needs.
- Collaborated with cross-functional teams to develop customized financial products that addressed the specific needs of corporate clients.
Sub-Branch Manager
PT. Bank Negara Indonesia (Persero) Tbk
06.2016 - 04.2019
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Customer Service Supervisor
PT. Bank Negara Indonesia (Persero) Tbk
07.2014 - 07.2016
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Officer
PT. Bank Negara Indonesia (Persero) Tbk
07.2010 - 07.2014
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
On-the-Job Training Staff
PT. Bank Negara Indonesia (Persero) Tbk
06.2009 - 07.2010
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Education
Master of Science - Master of Information Technology And Systems
University of Canberra
Canberra, ACT03.2026
MASTER DEGREE - FINANCE
University of Indonesia
Jakarta, IndonesiaBACHELOR DEGREE - Economic Management
Atmajaya Catholic University
Jakarta, IndonesiaSkills
- Relationship Building
- Customer Relationship Building
- Goals and Performance
- Active Listening
- Cross-functional Collaboration
- Time Management
- Customer Retention
- Problem Solving
Certification
Risk Management Certification Level 2
Risk Management Certification Level 1
Timeline
Corporate Relationship Manager
PT. Bank Negara Indonesia (Persero) Tbk
04.2019 - 01.2024
Sub-Branch Manager
PT. Bank Negara Indonesia (Persero) Tbk
06.2016 - 04.2019
Customer Service Supervisor
PT. Bank Negara Indonesia (Persero) Tbk
07.2014 - 07.2016
Customer Service Officer
PT. Bank Negara Indonesia (Persero) Tbk
07.2010 - 07.2014
On-the-Job Training Staff
PT. Bank Negara Indonesia (Persero) Tbk
06.2009 - 07.2010
Master of Science - Master of Information Technology And Systems
University of Canberra
MASTER DEGREE - FINANCE
University of Indonesia
BACHELOR DEGREE - Economic Management
Atmajaya Catholic University
Risk Management Certification Level 2
Risk Management Certification Level 1
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