Shehnaz Naderi
Dandenong,Victoria
Summary
I am a current student based at RMIT University (Dental Technician). Furthermore I have keen interest in the Retail industry as I'm someone who's Enthusiastic and customer-focused individual with a passion for delivering exceptional service in retail environments. Skilled in managing inventory, driving sales, and creating positive shopping experiences. Strong communication and problem-solving abilities, combined with a keen interest in contributing to a dynamic team and achieving store objectives.
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
ASSISTANT PROPERTY MANAGER
LJ Hooker Dandenong
Dandenong, Australia
01.2022 - 01.2024
- Foster positive relationships with tenants, assist in lease administration, budgeting, property inspections, marketing, and ensure regulatory compliance.
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Researched city ordinances related to zoning regulations, occupancy limits, and other relevant topics.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
SHIFT LEADER
Coles Hampton
Hampton, Australia
01.2021 - 01.2022
- Operated cash register, assisted customers, processed transactions, maintained inventory, and ensured smooth store operations.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Advanced Diploma - Dental Technician
RMIT
Cert IV - Health Education
Chisholm
Year 12 Completion -
Cert III - Community Services
Cert IV - Real Estate Practice
Skills
- Communication Skills
- Time Management
- Social Media Marketing
- Customer Service
- Organisational skills
- Legal knowledge
- Team collaboration
- Problem solving
- Financial Acumen
- Maintenance oversight
Accomplishments
- Awarded 'Excellence in Customer Service'
- Recognized for my ability to build rapport with customers.
- Responsible for training new staff members.
Timeline
ASSISTANT PROPERTY MANAGER
LJ Hooker Dandenong
01.2022 - 01.2024
SHIFT LEADER
Coles Hampton
01.2021 - 01.2022
Advanced Diploma - Dental Technician
RMIT
Cert IV - Health Education
Chisholm