Hi, I’m
Ruby Lin
Perth,WA
Summary
Dynamic Boutique Supervisor, Administrative Assistant, and VIP Service Officer with extensive experience in customer satisfaction, event organization, and administrative support. Expertise in fashion styling, sales strategy, and relationship management, offering proactive solutions and strong communication skills to drive business success and client loyalty.
Overview
10
years of professional experience
Work History
Paspaley Pearling
Boutique Supervisor
07.2017 - Current
Job overview
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Resolved customer issues promptly, ensuring repeat business and positive word-of-mouth referrals.
- Assisted customers in finding desired items quickly, leading to an increase in average transaction value per visit.
- Organized successful in-store events that attracted new clientele while building brand loyalty among existing customers.
- Facilitated open communication channels with clients through regular follow-ups, ensuring their satisfaction and addressing any concerns or issues proactively.
Crown Perth
Administrative Assistant
05.2022 - 08.2023
Job overview
- Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
- Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
- Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
- Liaised with internal and external stakeholders, fostering strong relationships between the director and key contacts.
- Prepared comprehensive reports on departmental metrics, enabling informed decision-making by the director.
- Maintained an organized and up-to-date database of contacts, ensuring easy access to critical information for the director.
- Facilitated smooth project management by coordinating tasks among team members and monitoring progress towards deadlines.
Crown Perth
VIP Service Officer
12.2014 - 06.2017
Job overview
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
Education
Curtin University , Perth
M.D. from Marketing
02.2012
Skills
- Customer Relationship Building
- Store operations
- Fashion styling
- Recruitment and hiring
- Sales strategy development
- Employee Scheduling
- Store maintenance
- Employee Retention
- Meeting facilitation
- Cross-selling strategies
- Tailoring Advice
- Customer Service
- Retail Sales
- Marketing strategy
- Business Development
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Software's
Microsoft Office
Respak
Micros
Opera, Visio
Webex
Timeline
Administrative Assistant
Crown Perth
05.2022 - 08.2023
Boutique Supervisor
Paspaley Pearling
07.2017 - Current
VIP Service Officer
Crown Perth
12.2014 - 06.2017
Curtin University
M.D. from Marketing
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