Ceah Rowe
Logan Reserve,QLD
Summary
I am a dedicated Customer Service Representative, highly driven to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain client relationships and dedicated to identifying needs and delivering effective solutions. Excellent time management skills, combined with an in depth knowledge of the customer service industry serves me a great advantage to my next team.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
St George Bank
03.2023 - Current
- Helped large volumes of customers, with a consistent positive attitude
- Time management skills, arranging personal and group appointments
- In depth knowledge of St George products and processes
- Adhering to strict polices and procedures
- Responding to a high volume of customer enquiries and needs
Customer Service Advisor
St George Bank
02.2022 - 03.2023
- Maintained and managed customer files and databases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Welcomed customers and helped determine their needs.
Contact Centre Agent
Over The Wire
08.2021 - 02.2022
- Working a rotational roster over 7 days a week, 'virtual receptionist' role, answering back to back inbound calls, taking messages and transferring calls where needed
- Adhering to company KPI's and consistent 'upskill' training
- Adhering to company policies and scripts to consistently achieve call-time and quality standards
- Demonstrated creativity and resourcefulness
Bartender
Transcontinental Hotel
11.2020 - 08.2021
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Lead service in events such as, weddings and parties
Cafe Barista
The Coffee Club
09.2020 - 03.2021
- Open and close of restaurant, maintained a clean and sanitised work station and re-stock when required
- Upheld house policies and government regulations at all times
- Order taking and waitressing when required
- Use, maintain and daily cleaning of coffee machine
Food and Beverage Attendant
Ayres Rock Resort
09.2019 - 09.2020
- Delivered exceptional 5 star service within restaurant, bar, pool and room service departments
- Managing multiple jobs at a time, breakfast, lunch, dinner and late night shift for different locations and business'
- Cafe and trainee management and supervising including, open and close of restaurant, end of day cash, stock control and ordering
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Education
High School Diploma -
Pioneer State High School
Andergrove, QLD2017
Cert III in Tourism
School Based Traineeship - Prestige Education
Gold Coast, QLD2016
Skills
- Money handling abilities
- Good communication skills
- Computer Proficiency
- Service standard compliance
- Excellent written and oral communication
- Rapport building
- Ability to Multitask
- Adaptability
Timeline
Customer Service Specialist
St George Bank
03.2023 - Current
Customer Service Advisor
St George Bank
02.2022 - 03.2023
Contact Centre Agent
Over The Wire
08.2021 - 02.2022
Bartender
Transcontinental Hotel
11.2020 - 08.2021
Cafe Barista
The Coffee Club
09.2020 - 03.2021
Food and Beverage Attendant
Ayres Rock Resort
09.2019 - 09.2020
High School Diploma -
Pioneer State High School
Cert III in Tourism
School Based Traineeship - Prestige Education
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