Cecilia Allen
Practice Manager
Perth
Summary
Goal-driven Practice Manger well-versed in recruiting, training and managing employees to provide exceptional care. Highly organised and hardworking with excellent planning and program management skills.
Overview
16
16
years of professional experience
Work History
Practice Manager
Vetwest Yokine
11.2020 - Current
- Provide strong leadership and maintain open communications to aid in the development of a positive work environment.
- Manage clinic rosters of all staff including holidays and sick leave to ensure adequate cover at all times within budgetary constraints.
- Provide supervision and support to employees in attaining their training and development goals.
- Continually monitor the performance of all staff. Provide guidance, coaching and feedback to encourage improvement / growth.
- Ensure policies and procedures are implemented at clinic level, and all staff are trained to ensure continued compliance.
- Inventory Control including coordinating stock take and maintaining on hand within optimal operating levels for the clinic.
- Manage consulting, surgery and hospital schedules on a daily basis to maximise efficiency and optimise workflows.
- Office and financial routines such as annual planning and budget maintenance process and reviewing clinic financial performance monthly to identify areas requiring improvement.
- Client service including ensuring client service protocols and procedures are followed in practice.
Practice Manager
West Coast Veterinary Hospital
01.2020 - 11.2020
- Coordinated with physicians to optimise appointment schedules and maximize daily patient flow.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Developed policies and procedures for effective practice management.
- Developed close working relationships with front office and back office staff.
- Coordinated more than 40 staff including rostering and annual leave cover.
- Approve and process timesheets.
Marketing Coordinator
APC
08.2018 - 01.2020
- Developed visually engaging marketing materials to support product launches and promotions.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Tracked and reported on marketing campaign responses.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Journalist
Seven West Media
04.2016 - 08.2018
- Collaborated with editors to refine article content, ensuring clarity and accuracy while adhering to strict deadlines.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Wrote and published articles for leading newspapers and magazines.
- Researched and gathered information to develop accurate and credible stories.
- Adapted writing style for diverse audiences across print, online, and multimedia platforms.
- Applied understanding of public opinion, social media, and traditional media use to create engaging and attention-grabbing stories.
Veterinary Nurse
RSPCA
08.2015 - 04.2016
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Maintained accurate medical records for efficient patient care and treatment followup.
Assistant Manager
Blockbuster
08.2013 - 08.2015
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Veterinary Nurse
Melville Animal Hospital
12.2011 - 08.2013
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Assisted in surgeries by preparing surgical suites, sterilising equipment, and ensuring anesthesia administration was safe and effective.
- Facilitated seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
Veterinary Nurse
Kalgoorlie Veterinary Clinic
01.2008 - 01.2011
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice's clientele base.
- Safeguarded animal welfare by recognising signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
Education
Bachelor In Communications -
Murdoch University
Perth, WACertificate IV In Veterinary Nursing - undefined
Polytechnic West
Perth, WASkills
Supervisory and leadership experience
Exceptional customer service mentality
General management skills including reporting and data analysis
Ability to work well in a team environment
Quality decision making
Ability to coach, correct, develop and motivate team members
Excellent time and task management
Excellent communication and interpersonal skills
Ability to multi-task and remain flexible with assigned duties
Contact
Cecilia Allen
0477750094
Additional Information
References:
Robyn Endersby, Office Manager at West Coast Vets
(08) 9393 3373
Timeline
Practice Manager
Vetwest Yokine
11.2020 - Current
Practice Manager
West Coast Veterinary Hospital
01.2020 - 11.2020
Marketing Coordinator
APC
08.2018 - 01.2020
Journalist
Seven West Media
04.2016 - 08.2018
Veterinary Nurse
RSPCA
08.2015 - 04.2016
Assistant Manager
Blockbuster
08.2013 - 08.2015
Veterinary Nurse
Melville Animal Hospital
12.2011 - 08.2013
Veterinary Nurse
Kalgoorlie Veterinary Clinic
01.2008 - 01.2011
Bachelor In Communications -
Murdoch University
Certificate IV In Veterinary Nursing - undefined
Polytechnic West