Cecilia Boude
Port Moresby,NCD
Summary
I am an highly-motivated employee with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Apart from my work skills, I am a seasoned Toastmasters, a skill I have acquired and am pleased to bring onboard.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Administrator, Credit Policy
Bank South Pacific
Port Moresby , NCD
11.2020 - 09.2022
- Drafted department reports for senior management review for Credit Committee and Restructure Committee weekly meetings;
- Implemented new processes and procedures designed to improve efficiency within the department.
- Assisted internal auditors by providing information pertaining to credit policy matters during audits.
- Monitored customer accounts for changes in risk levels or delinquencies.
- Ensured that all documents related to credit policies were properly filed and stored according to company standards.
- Assisted Credit Officers by analyzing financial data to determine creditworthiness of potential customers.
- Provided support to team members in resolving complex customer issues or complaints relating to credit policy matters.
- Reviewed and updated credit policies to ensure compliance with industry regulations.
- Developed strategies for mitigating risks associated with delinquent customer accounts.
- Identified areas for improvement in existing credit policy procedures.
- Generated monthly statements for customers with delinquent accounts and provided updates regarding collection activities.
- Reviewed customer accounts for potential write-offs or adjustments due to inaccurate invoicing or defective merchandise returns.
- Worked with management to evaluate credit strategies and develop improvements.
- Managed reporting, documentation and recordkeeping requirements for department.
Business Analyst
Bank South Pacific
POM , NCD
06.2018 - 10.2020
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and tracked milestones, deliverables, tasks.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Conducted market research to identify potential opportunities for new product development.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Presented bank products and services to suitable audience in in a clear manner suitable for non-technical audiences.
- Analyzed existing systems and processes to identify areas of improvement.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Identified needs of customers promptly and efficiently.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Collaborated with cross-functional teams to define reporting requirements.
Education
MBA - Business Administration And Management
Divine Word University
Madang, Papua New Guneai03-2015
Bachelor of Business Management Studies - Business Administration And Management
Divine Word University
Madang, Papua New Guinea03-2012
Diploma in Buisness - Business Administration And Management
PNG Institute of Banking & Finance
Port Moresby11-2000
Associate Diploma in Banking & Finance - Banking And Financial Support Services
PNG Institute of Banking & Finance
Port Moresby, Papua New Guinea11-2000
Some College (No Degree) - Accounting
TAFE IEA
Port Moresby, Papua New GuineaSkills
- Risk Mitigation
- Portfolio Management
- Loan Processing
- Application Review
- Credit Reports
- Proficient with Word, Powerpoint, Excel, PDF
- Performance Improvements
- Proficient in English & national language(Pidgin)
- Sales proficiency
- Customer Engagement
- Fraud understanding
- Credit evaluations
- Data Interpretation
- Records Management
- Policy Development
- Performance monitoring
- Mentoring and training
- Risk Analysis
- Policy Implementation
- Strategic Planning
- Workflow Coordination
- Sales expertise
- Risk Assessments
- Cash Flow Management
- Credit analysis
- Client Relationship Management
- Research and due diligence
Affiliations
- BSP Toastmasts International Club President - June 2019
- Member of Young POM Chamber of Commerce Industry 2019
- BSP Toastmasters International Club V/Present Public Relations - 2020
- BSP Toastmasters International Club V/Present Education - 2021
- BSP Corporate ICare Champion - 2027 - 2020
- President of Women's Ministry South Coast District Church of the Nazrene 2017
Certification
- Moodys Analytical - Certificate
- Alive & Kicking Communication Certificate
- Thomas & Reuters Anti-Money Laundering Course - Certificate
- BSP Anti-money launderig Training Module 1 - Certificate
- BSP Anti-money laundering Customers complains handling policy - Certificate
- BSP Toastmasters Competent Communication Award - Certificate
- BSP Toastmasters Club Area Speech Contest Winner - Certificate
- PNG Division Toastmasters 2nd Winner - Certificate
Languages
English
Professional
Church of the Nazarene, Brisbane Australia
- Served as Church Treasurer 2023 - 2024
- Served as Women's Ministry Leader 2023 - 2024
References
References available upon request.
Timeline
Department Administrator, Credit Policy
Bank South Pacific
11.2020 - 09.2022
Business Analyst
Bank South Pacific
06.2018 - 10.2020
MBA - Business Administration And Management
Divine Word University
Bachelor of Business Management Studies - Business Administration And Management
Divine Word University
Diploma in Buisness - Business Administration And Management
PNG Institute of Banking & Finance
Associate Diploma in Banking & Finance - Banking And Financial Support Services
PNG Institute of Banking & Finance
Some College (No Degree) - Accounting
TAFE IEA
- Moodys Analytical - Certificate
- Alive & Kicking Communication Certificate
- Thomas & Reuters Anti-Money Laundering Course - Certificate
- BSP Anti-money launderig Training Module 1 - Certificate
- BSP Anti-money laundering Customers complains handling policy - Certificate
- BSP Toastmasters Competent Communication Award - Certificate
- BSP Toastmasters Club Area Speech Contest Winner - Certificate
- PNG Division Toastmasters 2nd Winner - Certificate
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