Cecilia Cook
Summary
Experienced Rostering Coordinator with a strong track record of developing and implementing effective rosters for a large security guard company. Adept at building and maintaining strong relationships with clients and staff, ensuring timely coverage of shifts and exceeding client expectations.
Overview
11
11
years of professional experience
Work History
Rostering Coordinator
Ace Security & Event Services
11.2022 - Current
- Collaborate with multiple clients on a weekly basis to ensure seamless delivery of security services, providing tailored rostering solutions to meet their unique needs.
- Develop and manage complex rosters for events, coordinating over 300-400 shifts per week, while ensuring optimal staffing levels and minimizing operational disruptions.
- Oversee availability and scheduling for a large team of almost 1000 security personnel, utilizing data-driven insights to inform future rostering decisions.
- Design and implement effective availability forms to gather staff preferences and availability for upcoming events, streamlining the rostering process and improving staff satisfaction.
- Proficiently utilize industry-leading rostering platforms, including Deputy and Guardhouse, to create, manage, and optimize rosters, ensuring accuracy and efficiency.
- Analyse weekly staffing requirements, adapting to fluctuating demand and ensuring that rosters are aligned with business objectives.
- Effectively communicate with clients and staff to ensure seamless delivery of security services, providing timely updates and resolving any issues that may arise.
Assistant Store Manager
Best&Less
03.2014 - 11.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
Education
Year 11 -
Australian Christian College Southlands
Skills
- Multitasking and organisation
- Customer service
- Project coordination
- Adaptability
- Scheduling
- Developing & maintaining client relationships
- Staff management
- Data entry
Professional References
Dean Arrowsmith
Operations & Recruitment Manager
Ace Security & Event Services
(P) 0419 957 885
Toni Riddick
Store Manager
Best & Less Willetton
(P) 0413 479 008
Timeline
Rostering Coordinator
Ace Security & Event Services
11.2022 - Current
Assistant Store Manager
Best&Less
03.2014 - 11.2022
Year 11 -
Australian Christian College Southlands
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