Cecilia Ku
Ascot,QLD
Summary
I am a bilingual sales professional with strong experience in customer service, problem-solving, and international business. In my previous role, I worked closely with executive leadership to translate during meetings, build strong relationships with global clients, and help close sales.
Overview
3
3
Languages
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Assistant to the General Manager
Kateford international Pty Ltd
Hong Kong
11.2015 - 11.2022
- Resolved complex client inquiries and issues in both English, Chinese and cantonese, ensuring high satisfaction and maintaining strong, long-term business partnerships.
- Retained key client accounts and generated upsell opportunities through proactive problem-solving and clear bilingual communication.
- Assisted in preparing reports and presentations for board meetings.
Interpreter
Shanghai Zhongfu group
Shanghai China
09.2012 - 11.2015
- Served as the primary interpreter for the director during business meetings, ensuring seamless communication between English and English speakers.
- Acted as a trusted translator and interpreter for executive meetings, successfully facilitating communication and alignment between international parties.
- Translated real-time discussions, negotiations, and presentations, accurately conveying cultural nuances, tone, and technical industry terminology
Education
Bachelor of Arts - Film And TV Production
Queensland University of Technology
Brisbane , QLD 01.2009 - 06.2012
Skills
- client relationship management
- proactive problem solving
- Bilingual communication
- intercultural communication
- team collaboration
Languages
Chinese (Cantonese)
First Language
Chinese (Mandarin)
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Assistant to the General Manager
Kateford international Pty Ltd
11.2015 - 11.2022
Interpreter
Shanghai Zhongfu group
09.2012 - 11.2015
Bachelor of Arts - Film And TV Production
Queensland University of Technology
01.2009 - 06.2012