Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cecilia Lamantia

Melbourne,Australia

Summary

Empathetic Carer Peer Support Worker with extensive lived experience in mental health and advocacy. Passionate about building connectedness between families and clinical teams, ensuring caregivers receive necessary resources. Proficient in trauma-informed care and psychoeducation within high-pressure environments, enhancing caregiver empowerment and resilience.

Overview

20
20
years of professional experience

Work History

Carer Peer Support Worker

Western Health
Melbourne
02.2025 - Current
  • Provide compassionate support to a diverse range of families and caregivers, informed by the principles of IPS, for a 26-bed adult acute care inpatient setting.
  • Collaborate with a multidisciplinary team to support families and caregivers within the unit.
  • Support families and carers, informed by the Mental Health and Wellbeing Act 2022.
  • Advocate for families and caregivers with the treating team appropriately.
  • Attend daily handovers and clinical reviews.
  • Make appropriate referrals on behalf of families and caregivers to suitable support services.
  • Maintain accurate records of services provided for families and caregivers, using Bossnet and CMI.
  • Develop psycho-social education brochures for families and caregivers, utilising the service.
  • Facilitate in-service education for nursing staff.
  • Attend mental health tribunal to support carers and families.

Board Advisory Participant (CAG)

Melbourne Health - Waratah Mental Health Services
Melbourne
06.2023 - Current
  • Contribute lived experiences to enhance carer inclusion within mental health processes.
  • Design and facilitate psycho-social educational sessions for families and caregivers at Waratah Health.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Inbound Call Centre Account Manager

WEX Australia Pty Ltd
Melbourne
04.2023 - 12.2024
  • Developed strategic account plans to enhance customer satisfaction and retention.
  • Conducted regular business reviews to assess account performance and needs.
  • Coordinated with internal teams to ensure timely delivery of client requests and projects.
  • Resolved customer complaints in a timely manner.

Case Coordinator

Humanitarian Organization for Migrant Workers
Singapore
01.2017 - 12.2019
  • Advocated on behalf of migrant workers to Singapore Government bodies.
  • Coordinated case management for migrant workers seeking assistance and resources.
  • Developed and maintained relationships with community organizations for resource sharing.
  • Facilitated workshops on rights and services available to migrant workers.
  • Monitored case progress and followed up with clients regularly to ensure support.
  • Advocated for migrant worker rights within local government and community forums.

Senior Consultant

National Australia Bank (NAB)
Melbourne
01.2015 - 01.2017
  • Developed a client retention framework that turned unprofitable accounts into valuable relationships.
  • Collaborated on innovative eCommerce solutions, tailoring them to client needs.
  • Selected for NAB's prestigious Leadership Program in recognition of exceptional communication and leadership skills.

Relationship Manager

ANZ Banking Group
Melbourne
02.2006 - 07.2015
  • Enhanced portfolio profitability through strategic account management.
  • Led cross-functional teams to implement innovative payment solutions.
  • Cultivated strong client relationships through regular communication and support.
  • Managed client portfolios by assessing needs and providing tailored solutions.
  • Reviewed financial reports to support budgeting and forecasting efforts.

Education

Bachelor - Psychology and Counselling

Swinburne University
08.2025

Certificate - Children's Services

Victoria University
12.2002

Skills

Effective communication

  • Conflict resolution
  • Stakeholder engagement
  • Crisis intervention
  • Program development
  • Case management
  • Compassionate communication
  • Relationship building
  • Advocacy for families and caregivers
  • Complex problem-solving
  • Support and education facilitation

Additional Information

Humanitarian Organization for Migrant Workers, Singapore, 01/01/17, 12/31/19, Advocated for migrant workers, ensuring access to essential services., Streamlined communication processes to improve efficiency., Launched a peer support program for family carers, enhancing resilience and connection., Recognized for impactful advocacy and leadership in supporting vulnerable populations., Leadership in Business, Melbourne Business School, 01/01/10, 12/31/11, Workplace Management - Business Banking, NAB Leadership Program, 07/01/15, 01/31/16

Timeline

Carer Peer Support Worker

Western Health
02.2025 - Current

Board Advisory Participant (CAG)

Melbourne Health - Waratah Mental Health Services
06.2023 - Current

Inbound Call Centre Account Manager

WEX Australia Pty Ltd
04.2023 - 12.2024

Case Coordinator

Humanitarian Organization for Migrant Workers
01.2017 - 12.2019

Senior Consultant

National Australia Bank (NAB)
01.2015 - 01.2017

Relationship Manager

ANZ Banking Group
02.2006 - 07.2015

Bachelor - Psychology and Counselling

Swinburne University

Certificate - Children's Services

Victoria University

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