Cecilia Li
Brisbane,QLD
Summary
Versatile and dynamic professional with experience at McDonald’s and as an Online Business Owner, adept in customer service and technology. Excelled in teamwork, problem-solving, and efficient time management, significantly enhancing brand visibility and customer satisfaction. Proven ability to collaborate with peers and manage multiple tasks, showcasing exceptional organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald’s
01.2023 - Current
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple tasks including training, customer service and data filing simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
Online Business Owner
Myself
07.2020 - Current
- Created engaging social media content to increase brand awareness and attract new customers.
- Implemented effective time management practices that allowed timely completion of tasks without compromising work quality.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed customer service inquiries and complaints for customer satisfaction.
- Familiar with technology and data entry skills.
Education
Bachelor of Psychological Science - Psychology
University of Queensland
Brisbane, QLD12-2027
No Degree -
Brisbane State High School
Brisbane, QLD11-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Problem-solving
- Flexible schedule
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
McDonald’s
01.2023 - Current
Online Business Owner
Myself
07.2020 - Current
Bachelor of Psychological Science - Psychology
University of Queensland
No Degree -
Brisbane State High School
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