Cecilia Liu
Belconnen,ACT
Summary
Seasoned Staff Member with deep understanding of administrative support tasks and internal operations. Demonstrated strengths in communication, collaboration, and problem-solving. Previous roles have included coordinating team schedules, maintaining office efficiency, and providing customer service. Proven track record of positively impacting workplace productivity and morale.
Overview
5
5
years of professional experience
Work History
Gongcha Staff
Gongcha
Belconnen, ACT
10.2023 - Current
- Maintained accurate records of customer interactions and transactions.
- Organized team building activities designed to improve morale among staff members.
- Met incoming customers pleasantly and offered support and service.
- Resolved discrepancies between providers and payers regarding claims payments, denials, and appeals.
- Ensured efficient service by continuously updating stock supplies.
Hot Star Fried Chicken Staff
Hot Star
Belconnen, ACT
12.2022 - 08.2023
- Ensured compliance with local health codes during food preparation processes.
- Performed regular maintenance checks on kitchen appliances and equipment.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Greeted customers and took their orders in a friendly and efficient manner.
English Tutor
The Play Squad
Singapore, SG
12.2019 - 04.2020
- Evaluated student success through quizzes and tests at the end of units or courses.
- Adapted teaching methods according to the individual needs of each student.
- Provided feedback to students on their strengths, weaknesses, and progress.
- Encouraged open dialogue between myself and the students about their work and goals.
Education
Bachelor of Science - IT
Australian National University
ACT11-2023
Skills
- Administrative Support
- File Management
- Cleaning and organization
- Customer relations skills
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
German
Professional
Timeline
Gongcha Staff
Gongcha
10.2023 - Current
Hot Star Fried Chicken Staff
Hot Star
12.2022 - 08.2023
English Tutor
The Play Squad
12.2019 - 04.2020
Bachelor of Science - IT
Australian National University
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