Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Cecilia Mubayiwa

Sydney,NSW

Summary

Nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimising patient care and support. Experienced in surgical and mental health nursing. Quality-focused and efficiency-driven leader with experience in team-leadership. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Mental Health Registered Nurse

NSW Health
06.2023 - Current
  • Improved patient outcomes by developing and implementing individualized care plans focused on mental health needs.
  • Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for patients with mental health disorders.
  • Experience in team leadership dealing with multidisciplinary teams, consumer family members, pharmacy and more.
  • Promoted recovery and wellness by providing psychoeducation to patients and their families on coping strategies and available resources.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.

Disability Support Worker

Unisson Disability
03.2020 - Current
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

Customer Service representative

Commonwealth Bank
10.2018 - Current
  • Provided customer resolution by listening to the customer's problem and offering several solutions from which the customer could choose
  • Maintain detailed records of all customer interactions and transactions to ensure all representatives have correct information
  • Initiated phone calls to current customers to ensure satisfaction with products and services.

Customer Service representative

Westpac Banking Corporation
12.2017 - 07.2018
  • Educated customers about product options to exceed their experience
  • Answered customer queries related to products, services or their specific accounts
  • Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention
  • Executed secure financial transactions over the phone.

Education

Bachelor of Nursing -

Western Sydney University, Hawkesbury Campus
Richmond, NSW
12.2023

High School Diploma -

St Marys Senior High School
Sydney, NSW
09.2017

Skills

  • Clear oral and written communication
  • Complaint resolution
  • Positive attitude
  • Able to think critically
  • Great interpersonal and communication skills
  • Leadership
  • Conflict resolution
  • Motivational Interviewing

References

Available upon request.

Hobbies and Interests

  • Running - Ran city 2 surf race with work friends.
  • Helping out in the community - Volunteer Sunday school teacher.
  • Learning a new language (Currently leaning Japanese)

Timeline

Mental Health Registered Nurse

NSW Health
06.2023 - Current

Disability Support Worker

Unisson Disability
03.2020 - Current

Customer Service representative

Commonwealth Bank
10.2018 - Current

Customer Service representative

Westpac Banking Corporation
12.2017 - 07.2018

Bachelor of Nursing -

Western Sydney University, Hawkesbury Campus

High School Diploma -

St Marys Senior High School

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Cecilia Mubayiwa